Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
What you will have an opportunity to do:
The Maintenance Engineer II (Pool Tech) is responsible for performing repairs and preventive maintenance tasks in all areas in a professional manner.
ESSENTIAL FUNCTIONS
Perform routine repair and maintenance of guest rooms and equipment as requested by guests.
Assess, troubleshoot, and determine appropriate action / next steps for HVAC, refrigeration, plumbing, and electrical.
For plumbing, perform soldering and maintain basic pipe knowledge. Measure and determine which fittings to use to re-pipe a line.
For electrical, troubleshoot low voltage controls circuits and maintain working knowledge of contactors, transformers, and relays, all components of a low voltage system.
For HVAC, replace AC components such as air filters, actuator, and check thermostats.
Perform basic carpentry work.
Perform basic troubleshooting testing procedures.
Use schematics, electrical and manual hand tools.
Adhere to all OSHA and EPA regulations.
Schedule workload effectively.
Maintain detailed record keeping for logs and inspection sheets.
Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.
When assigned to Pool Technician role:
Perform daily chemical tests on all pools and spas and make appropriate adjustments.
Maintain all mechanical equipment associated with the operation of all pools, spas and fountains.
Perform daily safety checks of all aquatic equipment and areas.
Order for daily, weekly and monthly needs of all chemicals, parts and services for aquatics.
Maintain all reports for County Health Department and assist Inspector during inspections.
Oversee work done by outside vendors on all bodies of water and related equipment.
What are we looking for?
EDUCATION:
High school diploma or equivalent, required
Training or Apprenticeship in mechanics, carpentry, HVAC, refrigeration, and/or electrical, preferred
EXPERIENCE:
Basic experience in maintenance trades to include electrical, plumbing, mechanical and carpentry, required
Prior customer service experience, required
At least one (1) year experience in hotel or resort, preferred
LICENSES OR CERTIFICATES:
Certification in mechanics, carpentry, HVAC, refrigeration, and/or electrical, preferred
Valid Arizona Driver’s License, preferred
CPR / First Aid Certified, preferred
CPO Certification, preferred
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
