Job Description

Job Location: ATL - Atlanta, GA 30338
Position Type: Full Time
Salary Range: $50,000.00 - $60,000.00 Salary/yearOverview:
We are seeking a highly organized and proactive Maintenance Coordinator to oversee and manage day-to-day maintenance operations across the organization. In this role, you will coordinate maintenance requests, dispatch work orders to external vendors, communicate with tenants, and ensure issues are resolved efficiently and professionally. The ideal candidate is detail-oriented, able to prioritize multiple tasks, and committed to maintaining accurate records and smooth operational workflows from start to finish.

Summary of Responsibilities:
- Effectively prioritize incoming work orders and efficiently dispatch them to external vendors, ensuring that maintenance issues are addressed promptly and in accordance with the established timelines.
- Oversee the coordination of all submitted maintenance tickets, responding to tenant requests with professionalism and ensuring a quick resolution of maintenance concerns.
- Ensure that all relevant data, documents, photos, and other materials are accurately input into the appropriate systems for estimate approvals and ongoing tracking, ensuring smooth processing from initiation to completion.
- Collaborate closely with subcontractors and vendors to ensure all steps of the maintenance process are completed in line with the scope of work, ensuring quality, timeliness, and adherence to budget and bid specifications.
- Continuously update and maintain an accurate database of vendors, subcontractors, and up-to-date pricing for both materials and services, ensuring efficient access to relevant information for decision-making.
- Investigate maintenance chargebacks to verify their accuracy and ensure they are appropriately allocated to tenants' accounts, minimizing errors and ensuring fair billing practices.
- Proactively follow up with residents to confirm that work orders and repairs are completed to their satisfaction, ensuring all repairs meet quality standards and are performed in a timely manner.
- Manage and streamline the work order process by prioritizing requests based on the urgency and type of job, strategically assigning tasks based on location to ensure efficient allocation of resources to maintenance personnel and contractors.
- Coordinate with both external vendors and the internal maintenance team to ensure all repairs are conducted efficiently and to the highest quality, meeting the expectations of tenants and the company.
- Manage and complete any additional duties as assigned by management.

Required Qualifications, Skills &

Experience:
- 3+ years Maintenance Coordinator experience is required
- Knowledge of maintenance/renovation process and scheduling is required
- Experience with Google Suite preferred
- Network of subcontractors a plus
- Experience with Propertyware or similar software a plus
- Working knowledge of maintenance repair methods and equipment across disciplines (including electrical, plumbing, heating, air-conditioning, and carpentry) to analyze, troubleshoot, and have repairs completed.
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All candidates must be legally authorized to work in the United States. Employment is contingent upon the successful completion of a background check, drug screening, and motor vehicle record search. A final offer of employment from Open House Realty & Investments will only be extended after all required screenings have been completed and cleared.
Open House Texas/Atlanta Realty & Investments is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.