Responsibilities

1)Requestfollow-up (maintenance & installations) in ZIP

• Document,prioritize, and follow up on maintenance andequipmentinstallationrequestsin ZIP,fromopeningtoclosure

• Ensurerequestsincludeallrequiredinformation (description,urgency, site,constraints, photos/plans, etc.).

• Maintainrigoroustraceability(statuses, dates,comments,attachments, and exchangehistory).

• Whenpurchasingisrequired,providecompletetechnicaloperationalinformation to ProcurementPurchasingandtracktherequeststatusin ZIP.POissuancemanagement,purchasingactivities, and ETAownershipremainunderProcurementgovernance

• Follow upwithstakeholders toensuretimelines are met and fileskeepmovingforward

2) Supplier coordination (maintenanceonly)

• Contact vendors (maintenance and repair)in accordance withEngineering team recommendations and in compliance with approved vendor lists and Procurement processes.

• Gather informationsuchas indicativepricing, lead times, andavailability, and/orrequestquoteswhenrequiredto support thetechnicaldecision-makingprocess, in collaborationwiththemaintenanceelectromechanicandProcurementPurchasingVendornegotiation, finalselection, andpurchasingtermsfallunderProcurement’sresponsibility,basedonrequirementsprovidedby Engineering.

• Ensurerequestsarehandledwiththe rightsuppliers, in accordancewithinternalpractices (approvedsuppliers,termsand conditions, and arrangements).

• Follow upoperationallyon confirmations,deliveriesreceipts, andplannedinterventions,coordinatingwithProcurementPurchasingforanypurchasingPO/ETA-relatedactivities

3) Planning and communicationwithstations

• Notifystations of suppliervisitsinterventions andcoordinatetimewindowsat themostoperationallyappropriatemoment.

• Reduceoperationalimpacts byproposingplanning options (off-peakwindows,groupinginterventions, etc.).

4) Proactive management ofrisksandunplanneddelays

• Identifyandescalateunplanneddelaysquickly(supplierdelays,stockouts,accessconstraints, scope changes).

• Explore alternative solutions (backup supplier,rescheduling, partialorder,expeditedshipping, etc.)withthe Engineeringteam, asneeded

• Keepan up-to-datelistofblockersand follow upuntilresolution

5)Internalcoordination for sitereadiness

• Coordinatewithinternalteamswhenrequiredtopreparesites (e.g.,electricalinstallation,safetyprerequisites, IT/network).

• Ensureprerequisitesare metpriorto the intervention (powersupply,space,access,teamavailability).

• Facilitatecommunicationamongteamstoensuresmoothexecution

6) Administrative support, compliance, andcontinuousimprovement

• Support documentmanagement :quotes,technicaldocumentation, confirmations, intervention reports, proof ofreceipt,invoices(per process).Purchaseorders(POs) areissuedandmanagedby ProcurementPurchasing

• Producebasictrackingandindicators(statuses, lead times, volumes,suppliers, causes ofdelays) and proposeimprovementopportunities

• Contributetostandardizingpractices,updatingprocedures, andoptimizingthe maintenancerequestand newequipmentpurchasingflow.

Qualifications

• Collegediplomain administration,logisticsprocurement,industrialmanagement, office administration, orequivalentexperience

• Relevantexperienceof 3 to 5yearsin coordination,operationalfollow-up, maintenance,procurement, or supplier management (preferred).

• Excellentorganizationalskills,prioritization, follow-up discipline, and administrativerigor

• Strongeasewithdigitaltools MS Office (Excel, Outlook, Teams) andabilitytoquicklylearna newtool(e.g., ZIP).

• Intermediate Excel required: ability to manage maintenance trackers, create pivot tables, and generate KPIs related to breakdowns, downtime, and PMcompliance.

• BilingualFrench/English (spokenandwritten) forpotentialinteractionswithsuppliersandteamsnationwide

• Abilitytoworkautonomouslywithgoodjudgmentand astronginternalcustomerservicemindsetinahigh-volumerequestenvironment