Responsibilities : Coordinate field service jobs on board vessels and at the shipyard according to the maintenance plan. Ensure that QSHE and our compliance policies are followed. Provide timely and accurate response to service requests. Discuss with the customer the plan and execution of the service job. Ensure that people with the right skills are assigned to each job Coordinate the field service work, make site visits and support the field service team throughout the execution of the work. Communicate the progress of the work and any outstanding actions with the customer and other internal stakeholders. Be the primary contact person to the customer and the engineers at site during execution of the work. Provide them with technical and contractual clarifications as needed. Takes proactive actions and agree with the customer alternative solutions when the job must be rescheduled, if there is a delay in completing the job or if the location for carrying out the work is changed. Ensure we meet our contractual obligations, reach the timely completion of the job and avoid need for rework. Ensure that work is done in a safe manner. Use company reporting tools to log accidents, safety lapses and near misses. Provide customers with documents that they may request. Keep proper records of work activities and contractual documents such as daily status reports, timesheets, purchase orders and receipts. Keep stakeholders informed of any deviations to the order handling process. Review and approve costs and prepare invoices for work that have been completed. Handle any possible claims related to the service work.
Requirements: Diploma or Degree in Engineering or in other related disciplines Structured and well-planned way of working Focused and can-do attitude Good co-operation, teamwork and communication skills Knowledge on operations and maintenance of large machinery Understanding of business service contracts Good IT skills. Good practical knowledge and understanding of Marine Engines and Propulsion Systems Hands on experience in the use of SAP
About Staffhub Group Pte Ltd
Staffhub Group provides employment placements in Singapore and Asia.
