Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all.
The Role
This is a 12 month fixed term contract with the opportunity to become permanent. The Maintenance Coordinator plays a key role in ensuring the efficient operation of the maintenance team. This includes job scheduling, engineer coordination, tenant liaison, and follow-up on contractor works. The position requires strong communication skills, attention to detail, and the ability to handle urgent issues promptly.
Main Duties & responsibilities
Log and assign all maintenance jobs accurately in Salesforce.
Review condition reports and job history to ensure jobs are raised appropriately.
Plan, schedule, and manage engineers' workloads for maximum productivity.
Assess follow-up work requirements and schedule accordingly.
Oversee new job tickets and reassign where necessary to ensure completion.
Handle and escalate complex or critical jobs to the Maintenance Manage
Conduct twice-daily check-ins with engineers to monitor job progress.
Provide real-time phone support to engineers and respond to updates.
Chase contractors to ensure job completion and avoid delays.
Order materials for engineers when required.
Review and track the progress of out-of-hours (OOH) jobs.
Monitor active job queues and escalate any overdue or high-priority tasks.
Maintain communication with local authorities for permissions or compliance.
Skills & Knowledge
Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
Ability to prioritise workload and work effectively in a high-pressured environment
Excellent attention to detail
A proficiency in the use of MS Office including Outlook, Word
Strong administrative skills
Excellent proven customer service skills
Previous experience in a similar position
Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels
Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes
Benefits
23 days leave, plus bank holidays
Additional holiday days for long service – up to 30 days
Celebration of tenure
3 years £500
5 years £1000
10 years £5000
Private health insurance with Vitality
Birthday off
One well-being day off per year
Maternity/Paternity Pay
Pension schemes increase – after 2 years.
£500 referral scheme for staff who refer a new employee, paid upon passing probation.
Company payday lunch
Daily fresh fruit
At Stef & Philips, we firmly believe that everyone deserves a safe place to call home. We are a leading provider of vital accommodation and services in the UK, dedicated to tackling the challenge of homelessness and empowering vulnerable individuals to build better lives. We provide temporary, emergency and move-on accommodation to local authorities, housing associations and charities – all funded by investors who care.
From our humble beginnings as a family-run letting agency in 2006, we have evolved into a nationwide operation, managing over 3,800 units and housing over 5,500 tenants. While much has changed since our inception, our family business roots remain deeply ingrained in who we are. Our core values continue to guide us as we remain committed to our main vision: a world without homelessness.
