Job Description

Job Location: Clermont, FL 34714Kickstart your professional voyage as an Administrative Assistant/Dispatcher at Exploria Resorts! This position allows you to dive into a multifaceted work environment, mastering various skills while working alongside a team that values your contribution. Apply now to join our team!
What does Exploria Resorts have to offer?  Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!
Administrative Assistant/Dispatcher
Full Time
$23 to $24/hour based on experience!
Monday-Sunday; 9:00AM-5:00PM
Summer Bay Orlando by Exploria Resorts
Job

Summary:
The Administrative Assistant for the Engineering department is responsible for efficiently dispatching calls to and from technicians throughout the property. He/she will also handle administrative work for the engineering department, including record-keeping for various types of maintenance actions.
Responsibilities and Duties:
- Monitor property management system, email, telephones, logs, and radio communications
- Address problems and requests by transmitting information or providing solutions to management
- Prioritize calls according to urgency and importance
- Ensure work order items are completed in a timely manner and follow up on tasks that become delinquent or need additional time (daily assist dispatch monitoring Asgard – report to management of any concerns).
- Monitor the status of team members’ daily schedules, Asgard tickets, or any concerns and report directly to management. Distribution of daily schedules and workload are the responsibilities of management and dispatch
- Communicate with all departments, guests, and resort staff members
- Enter data in the computer system and maintain logs and records of calls, activities, assets, and other information
- Complies and enforces the Resort’s drug-free policy, safety standards, work ethics, attendance, and grooming policies
- Must be able to work any assigned schedule as a condition of employment

Qualifications

Qualifications and Skills:
- Excellent communicator and able to multi-task
- Proficient with computers, organized, detail-oriented, have great problem-solving skills, very good phone etiquette, and provide outstanding customer service
- Must be able to make decisions and take appropriate action with little supervision
- Receives requests, transmit messages and work orders, tracks work orders, ensures work is completed in a timely manner
- Follows up on project tasks, research previous issues, keeps logs of numerous items daily, and maintains records of department productivity
- Must have some knowledge about general maintenance and housekeeping
- Bilingual is a plus but not required
Required Competencies:
- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods (Microsoft office, Asgard, or other hospitality-related PMS)
- Fast typing with experience in data entry
- Outstanding organizational and multitasking abilities
- Sound judgment and critical thinking
- Basic knowledge of maintenance to make decisions for action when necessary
- Self-motivated and able to carry out duties with independence and significant autonomy
- Strong verbal and written communication skills in order to precisely deliver communication to vendors, guests, team members, and other departments
- Must be goal-oriented and be able to work with deadlines, possessing a “sense of urgency” when needed
- High school diploma
Physical Demands:
- The position requires limited physical activity, including but not limited to, short periods working on their feet and walking
- The position is primarily office-related – sitting for extended periods of time
- Must be able to work flexible shifts