EITACIES Inc.

Mainframe Operator Level 1 Incident Manager

EITACIES Inc.  •  Pontiac, MI (Onsite)  •  4 hours ago
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Job Description

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Benefits:

  • 401(k)

Mainframe Operator / Level 1 Incident Manager

Experience Level: Intermediate

Tentative Start Date: 09/21/2026

Duration: Continuous proj

Work Location: Onsite in Pontiac, Michigan. No Work From Home Option

Job Description

  • Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
  • Quickly create, escalate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
  • Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
  • Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language.
  • Perform deliveries as assigned and must be able to lift 50 pounds.
  • Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.

Technical Environment

Must have an in-depth knowledge and at least 5 years of experience with:

  • Microsoft Teams, What’s Up Gold, Pingdom, PRTG, IBM Mainframe

Skarthika@eitacies.com

EITACIES Inc.

About EITACIES Inc.

EITACIES Inc., established in 2008, is a globally integrated IT services provider and a pioneer in delivering cutting-edge solutions in Digital Transformation, Cloud Integration, Cybersecurity, Artificial Intelligence, Packaged Enterprise Applications, and Cloud-based applications & solutions. We specialize in providing turnkey solutions in these domains, demonstrating a proven ability to plan and implement IT strategies that drive real-world impact.

With a strong focus on Enterprise Information Technology, EITACIES offers comprehensive engineering solutions to develop, customize, integrate, implement, and maintain enterprise software applications. Our expertise spans Digital Transformation, AI/ML solutions, Cybersecurity, IT Staff Augmentation, and Infrastructure & Networking.

We combine deep technical expertise, business acumen, and proven methodologies to ensure client success. Our commitment to excellence is reflected in our long-term client partnerships and our ability to stay ahead of rapidly evolving IT trends.

EITACIES' solutions, training programs, and IT engagements have resulted in technology-intensive implementations that meet stringent international quality and security standards, including SEI CMM Level 3 and ISO certifications.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Santa Clara, CA
Year Founded
Unknown
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