Job Description

The “Fortis control room” operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)

« Control room / first level support » activities consist of:

· Monitoring the availability of infrastructure services and applications,

· Applying the instructions and/or instructions referenced

· Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications

Participation in DRP exercises.

Responsibilities

Alert management (based on AINOI):

· Take into account the alerts

· Arbitrate alerts by human correlation / acknowledgment and/or Incident creation

· Create incident ticket

Incident Management (ServiceNow, group platform):

· Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group

· Document the ticket

· Apply the instructions (CREMA, instruction and/or operating mode).

Management of action requests (ServiceNow, Group platform):

· Fulfill requests on the fly or at a fixed time.

· Participate in the realization of requested tasks (through mail or snow).

Contributing Responsibilities

· Contribute to improving the quality of service by proposing improvements.

· Help build team spirit and integrate into BNP Paribas culture

· Contribute to keeping the documentation up to date and expand the knowledge base.

Technical & Behavioral Competencies

Specific Qualifications:

· Agile environment

· Follows the Customer processes for projects, incident and change management.

· Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness.

· Motivated self-starter, process-oriented with high attention to detail

· Quick self-starter, proactive attitude.

· Good communication skills, Good analytical and synthesis skills.

· Autonomy, commitment, and perseverance.

· Ability to work in a dynamic and multicultural environment.

· Flexibility (in peak periods extra efforts may be required).

· Open minded and show flexibility in self-learning new technologies/tools.

· You are customer-minded and can translate technical issues into non-technical explanations.

· You are always conscious about the continuity of services.

· You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.

· Client-oriented, analytical, initiative oriented and able to work independently.

· Be flexible and ready to provide support 24/7 and rotational weekend support.

· Able to take additional responsibility.

· Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.

Referential (Required knowledge, skills and abilities)

TPX

· General knowledge on how to navigate the mainframe ZOS

CONTROL-M

· Job/chain relaunch

· Mount jobs/chains to plan

· Get Sysout (CA-view)

· Add or Bypass conditions

· Force ok jobs

· Find dataset creation history

JCL

· Understand the basics of dataset creation in JCL

· Find and correct simple errors (missing commas etc.)

SDSF

· Cancel jobs

· Get Sysout

· Determine whether or not a job is looping

TSA AUTOMATISATION

· Find Task votes

· Change Task status

MAINFRAME CONSOLE

· Stop jobs / Cancel jobs / Force jobs

· Shutdown LPARs

· Give replies to jobs/shouts

HMC

· Deactivate/Activate LPARs

· Load LPARs

AS400

· Start Close of Business process

· Restart jobs

· Find job output

· Find open reply

TICKETTING

· Be familiar with ServiceNow

· Know how to reassign & close incidents

· Know how to find and resolve tasks.

Education Level: Bachelor’s degree or equivalent

Location: India- Chennai