Job Description

Position Location:

Hospital for Special Care

Scheduled Weekly Hours:

8

Work Shift:

Second Shift

Department:

Security

We are dedicated to creating an environment of care and engagement that makes us one of the most desirable places to work, providing exceptional care to each patient each and every day!

***(6479) MAIN LOBBY CONCIERGE

QUALIFICATIONS

• Required: Possesses sound customer service, interpersonal and written communications skills.
• Required: Able to deal with all people in a variety of situations.
• Required: High school diploma or equivalent.
• Required: Demonstrates good judgment, flexibility in changing circumstances and compassion.
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• The Main Lobby Concierge is expected to remain at the Main Lobby Desk to greet all individuals entering the hospital. Visitor and Vendor Passes will be issued to all Inpatient Visitors and Vendors. It is also expected that this position will temperature screen all individuals entering the hospital. The Concierge will also monitor surveillance cameras and the door access system.
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PHYSICAL DEMANDS

• • Lift up to 10 lbs .
• • Must have adequate hearing and vision with or without corrective devices.
• • Ability to sit 4-6 hours at a time.
• • Must have the ability to stand/walk for long periods of time (6-8 hours day).
• • Typing 35% of work week.
• • Must demonstrate ability to communicate well in English both verbal and written.
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COGNITIVE DEMANDS

• Problem solving. Task allows for the application of previously acquired knowledge. Task requires flexibility of thought, reasoning, organizational skills and the ability to act in some new or unfamiliar situations. Selective attention and concentration are necessary to complete task.
• Written expression. Basic formulation, content, syntax and spelling are adequate to complete the task, only simple sentence or very short paragraph expression is necessary.
• Verbal expression. Task requires spontaneous communication, and paraphrasing in and out of the context of discussion.
• Reading/Auditory comprehension. Task allows for comprehension of only basic ideas and needs limited in complexity and form, requires ability to process simple 2-step commands.
• Computation. Task requires ability to add and subtract two digit numbers. Multiply and divide 10's and 100's by 2, 3, 4, 5. Perform basic arithmetic operations with coins and bills for the purpose of cashier/petty cash etc. Perform operations with measuring units such as cup, quart, foot, yard, ounce, and pound.
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WORK DEMANDS

• Job requires working indoors which includes standing or sitting continuously for up to eight hours. Job requires phone calls, e-mail response and may include working alone or with others.
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ESSENTIAL FUNCTIONS

• Evaluates persons entering the main lobby to determine if they pose a safety threat to the organization. Monitors, questions and observes any suspicious behavior. Takes appropriate action and calls for assistance as needed.
• Assists people when necessary with directions and destination by following the department guidelines listed in the manual and post orders.
• Monitors the closed circuit television system.
• Keeps abreast of daily reports and communications, memos, bulletins, incident reports, and other pertinent information helpful to job activity.
• Make recommendations to improve quality of enforcement by submitting reports to Officer In-Charge or Security Supervisor. Submits repair request orders as necessary.
• Demonstrates a good rapport and works to establish cooperative working relations with all members of department and hospital staff.
• Issues Visitor Passes at the main lobby desk as assigned.
• Conducts temperature screening to all individuals entering the hospital.
• Performs other duties as assigned.