JOB TITLEMAIN GATE ACCESS CONTROL SUPERVISOR
DEPARTMENT: LOSS PREVENTION
REPORTS TO: LOSS PREVENTION MANAGER
INTERACTIONS WITH GUESTS, PROVIDERS, OWNERS, ASSOCIATES AND 3RD PARTY VENDOR EMPLOYEES
OVERALL RESPONSIBILITIES
Mainly provide a professional and courteous welcome to owners, guests and providers when arriving to the resort. Have a control in place of all individuals entering the resort, following the guidelines given by the company via managers and supervisors.
Quality of service based on the Marriott Vacation Club International standards. Complete knowledge of the associates working onsite, property, services provided and operation hours. Key control. The controller will be responsible to follow the proper procedure, strict and efficient, to control the check in and check out of property keys stored at the main gate. Maintain the cleaning standards at the workplace. Understanding of his/her position on the general emergency plan at the property, as well as the different levels of emergency and what to do in each level (blue, yellow, red) Normal operation as access controller at the main gate of the resort. Provide a warm welcome to the guest on his/her arrival to the main gate. Be proactive to detect any possible problem or situation that may occur at the main entrance that may imply a risk for guests, associates or providers at the resort. Be responsible for the cash float that stays at the gate for the sale of local owners passes. This float needs to be correct always. In case of any anomaly, the controller must inform immediately to his supervisor/manager or in his/her absence, to the manager on duty (MOD). Monthly creation of gate team roster. When beach access controllers on duty, also in control of their roster. Responsible to solve any incidents, issues related to team roster Control and execution of timesheets every week. In charge of providing files to accounting departments Creation and control of vacation roster for the gate and beach access controllers. In charge of providing and controlling 15 minutes training to the teams. Providing information to Loss prevention manager of any needs the team may have regarding collateral, desk equipment or uniforms Responsible for gate related issues occurring during the shift Hand over any relevant information with the relevant departments or shifts, using the right ways of communication. Ensure that all gate associates have the latest information, know about all policies & procedures, or about any changes to them.
(cont.)
PHYSICAL JOB REQUIREMENTS
Capable of standing most of the time during the shift at the gate. No physical problems to develop this type of position (standing most of the time) Good visual observation Capable to handle stress and difficult situations in case of guests & associates’ complaints or emergency situations. Capable to work on different shifts, morning, afternoon, evening or night, week days, weekends or bank holidays. Medical checks recommended.
Fluent in Spanish. Medium understanding of English. Minimum of experience on customer service or similar Medium computer knowledge. Team work skills as well as capable of creating a comfortable environment for the team. Good listener and problem resolution skills.
GENERAL RESPONSABILITIES
Be punctual when entering the shift. Clean and neat appearance is always required, wearing a proper nametag and impeccable uniform. Perform all tasks in a timely manner ensuring all deadlines are met. Maintain a positive attitude and commitment, to provide an excellent service to all guests, associates and providers. Work with all colleagues as a team, supporting the needs within the team and those of the business at all times. Fulfill the resort guidelines, and make others (guests, associates and provides) understand them too Respect and perform other related tasks as assigned by management.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
