Job Description

Main Enrolment Check In & Call Assistant

Application Deadline: 4 June 2026

Department: Student Services

Employment Type: Seasonal - Full Time

Location: Cross-Campus

Compensation: £16.70 / hour

Please note that this role will based at the following locations:

Southgate Campus, Barnet Campus, Colindale Campus and Boreham Wood Football Academy.

This is your opportunity to be part of a fast-paced, student-focused environment during one of the most important times in the academic year. With excellent customer care skills, you will provide an effective Check in service for potential new students during a key enrolment period. The role involves ascertaining upon arrival at the College what part of the enrolment process the potential new student needs to be guided to, this could range from the start of the application process, ID & eligibility support or supporting completing of vital surveys. While ensuring this and any further stages are delivered in a smooth/effective way and contribute to a great experience. In addition, there is an expectation that all calls are answered effectively, timely providing appropriate information or sign posting.

The ability to build a rapport with people as well as to communicate clearly and concisely with them to aid in a successful enrolment is essential. Applicants must be able to demonstrate a student/customer centred approach, aiming to remove barriers to ensure a comprehensive positive experience.

Key Responsibilities

1. To provide a helpful, professional and flexible service to internal or external customers of the department or the College.
2. To act in accordance with college values and positively represent Barnet and Southgate College in all aspects of your work.
3. To operate in accordance with the College’s policies and procedures.
4. To act in a safe manner which safeguards the health and safety of yourself and others.
5. To be aware of equality and diversity, the needs of customers and learners and demonstrate these principles in all aspects of your work.
6. To be familiar with and comply with the College’s safeguarding requirements which protect the welfare of children and vulnerable adults.
7. To participate in and take responsibility for your own learning and development
8. To provide cover or support for other members of your team and undertake any other duties required by your line manager appropriate to your position within the organisation. This includes attending other Barnet and Southgate College campuses if required.

Skills, Knowledge and Expertise

Please refer to attached JD

Benefits

Read our Employee Pledge here!

The College offers employees a generous holiday allowance of 31 days annual leave for our support staff plus bank holidays. Pro Rata'd for part time employees. We also offer an attractive package of optional benefits for employees to take advantage of - please see below a list of our current staff benefits available at the College.

Annual Season Ticket Loans

We offer permanent or contract staff with a minimum of a 12 month contract the option to purchase an annual season ticket loan without the big financial hit in one go!
A season ticket loan will spread the cost over the course of a year by using the salary sacrifice scheme, this helps with your finances and is paid back monthly through your salary.

Cycle to Work Scheme

The scheme is an incentive for staff, offering tax free bikes through bike shops and is run by Cyclescheme Ltd. You can get a tax-free bike, which for most people means they save around 32% of the cost for a new bike!

Employee Support Helpline

The Employee Assistance Helpline can be contacted 24 hours a day, 7 days a week. They provide you and your family with counselling and advice, covering a variety of personal or workplace issues. It is free to use and all calls are confidential.

Eye Tests for DSE Users

The College will refund the cost of regular eye tests for staff that use Display Screen Equipment regularly as part of their duties.

Flu vouchers

We offer established staff a free flu vaccination voucher to take to a large range of local high street pharmacies.

Gym Facilities

Our Sports Centre at Southgate Campus is available for all staff with cardio, strength and conditioning equipment. The 2-floor gym is free for members of staff to use Monday to Friday within term time.

Hair Salon Services and Beauty Treatments

A range of competitively-priced hairdressing services are accessible at our Colindale Campus. Regularly providing special staff offers which is convenient during lunch hours or after work.

High Street Discounts

Discount for teachers is a shopping benefits website for staff which gives access to fantastic savings on leading retail brands, plus lots of great special offers! We also have staff discount available with local high street stores within walking distance of our three main campuses.