Job Description

Oversees all cash and monetary transactions at American Hospital Dubai, ensures accuracy, compliance, and timeliness in daily financial operations. Coordinates closely with Patient Relations Executives (PREs), Unit Clerk Interpreters (UCIs), Cashiers, and suppliers to manage collections, disbursements, reconciliations, and deposits while maintaining strict adherence to hospital financial policies and procedures.

Cash Management and Compliance

• Maintains cash safety and security in the cash/discharge office, with full authority to take precautionary measures.
• Ensures compliance with hospital cash handling and financial policies.
• Verifies and reconciles all cashier reports (cash, credit card, deposits) and resolves discrepancies.
• Collects and reconciles daily cash and credit card transactions from ER and late-closing clinics.
• Ensures end-of-day closure of all cash drawers across all units.

Banking and Reconciliation

• Deposits cash, cheques, and performs bank transfers as required.
• Reconciles daily credit card transactions with bank statements; coordinates with banks for errors, chargebacks, and disputes.
• Coordinates with Finance General Ledger (GL) for reconciliations, chargebacks, and wire transfers.
• Provides monthly e-bill reconciliation reports (system totals, bank credits, charges, VAT).

Refunds, Advances and Settlements

• Processes refunds (cash, cheque, or card), ensuring authenticity and compliance.
• Handles patient disputes related to cash and credit card transactions.
• Issues and monitors cash advances (IOU) for departments, ensuring timely settlements.
• Processes cheque refund requests in coordination with the Finance department.

Reporting and Documentation

• Prepares final deposit slips, car parking collections, flower shop collections, and other receipts as needed.
• Submits daily expense and reimbursement requests to Finance.
• Monitors foreign currency rate changes and circulates updates to relevant units.
• Maintains accurate records of all financial transactions, supporting documents, and approvals.
• Keeps custody of Post-Dated Cheques (PDCs) and presents them on due dates.

Support and Supervision

• Guides to unit cashiers regarding cashiering and credit card processes.
• Covers cashier/biller duties during breaks or staff shortages.
• Supports emergency cash release (e.g., for blood purchases after hours).
• Communicates and resolves posting errors or discrepancies with concerned units.

Administrative and Coordination

• Arranges stationery from the bank for credit card machines and receipt books.
• Responds to all mail addressed to the main cashier.
• Keeps ID copies and signed declarations for outstanding patient accounts.
• Provides authorisation codes for card refunds.

• High School Certificate / Diploma

PROFESSIONAL EXPERIENCE:

• Minimum of one (1) year in a cashiering, finance, or related role.
• Knowledge of cash handling and reconciliation processes.
• Skills in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Skills in organisation, problem-solving, and maintaining attention to detail with high accuracy.
• Skills in clear and effective communication, both written and spoken, including coordination with cross-functional teams.
• Ability to demonstrate integrity and maintain confidentiality.
• Ability to work effectively under pressure and meet deadlines.
• Ability to deliver high-quality customer service when handling patient and staff inquiries.