Job Description

GENERAL DESCRIPTION

Under the direct supervision of the Librarian II – Branch Manager – Main Branch, this position provides prompt and friendly customer service to all library customers; shelves returned library materials; ensures that items are housed in the correct order and assists the circulation team with checking circulation materials in and out.

SUPERVISION EXERCISED

This position exercises no supervision.

IMPORTANT AND ESSENTIAL DUTIES

Accurately shelves library materials and straighten collections, demonstrating strong attention to detail.

Performs regular shelf-reading to ensure proper order and assists in creating and maintaining attractive displays.

Maintains the cleanliness and appearance of public areas, including tables and seating, to ensure a welcoming environment.

Assists at the circulation desk as needed, checking library materials in and out efficiently and accurately.

Greets and directs patrons to appropriate staff members in a friendly, helpful manner, providing excellent customer service.

Follows established procedures with minimal supervision and promptly reports issues or concerns to a supervisor.

OTHER JOB RELATED DUTIES

Perform other job-related duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Purposes and use of libraries.

Library services and locations within the library.

Skill to:

Use a personal computer.

Operate circulation and public catalog automation system.

Interact tactfully and courteously with the public in a friendly and efficient manner.

Effectively organize and multi-task.

Arrange circulation materials in numerical and alphabetical order.

Ability to:

Complete work duties independently, without direct supervision.

Quickly learn and perform routine library functions and procedures accurately.

Communicate effectively orally with the general public, supervisors and co-workers.

Follow instructions and learn to use the computerized circulation system.

Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience and Training Guidelines:

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:

Experience

Six (6) months of experience in a customer service position is preferred.

Education/Training:

A high school diploma or GED is required.

Special Requirements:

Essential duties require the following physical skills and work environment:

With or without accommodation, ability to move a loaded cart weighing up to 150 pounds.

Must be able to work evenings and weekends and maintain regular, reliable attendance.

With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:

___ Sedentary – lifting of no more than 10 pounds

___ Light – lifting no more than 20 pounds; carrying up to 10 pounds

_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds

___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds

___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

Codes for how often:

N = No

E = Extensive (100 – 70% of the time)

M = Moderate (60 – 30% of the time)

I = Infrequent (20 – 10% of the time)

A = Almost Never (<10% of the time)

Code / Task

_E_ Standing

_I_ Sitting

_E_ Walking

_E_ Lifting

_M Carrying

_E_ Pushing/Pulling

_M Overhead Work

_I_ Fine Dexterity

_E Kneeling

_E_ Crouching

_M_ Crawling

_E Bending

_E Twisting

_I_ Climbing

_I_ Balancing

_E Vision

_M_ Hearing

_M_ Talking

___ Other: ________________________