Job Description

GENERAL DESCRIPTION

Under the supervision of the Branch Manager, to assist customers with registering for library cards, using the self-check system, and resolving account-related issues. Provides prompt and friendly customer service by answering questions, solving problems, and supporting patrons with various tasks related to the use of library materials. Collaborates with the circulation team to efficiently manage the flow of library items.

SUPERVISION EXERCISED

This position exercises no supervision.

IMPORTANT AND ESSENTIAL DUTIES

Serves at the circulation desk checking in and out library materials, registering patrons, collecting overdue fines, and assisting patrons with directional and “ready reference” information.

Accurately enters and updates patron and library material information in the library database.

Shelves materials, reads shelves, and creates displays to assist in maintaining a neat and orderly library collection.

Provides Readers Advisory service to library patrons and staff.

Assists the public in the use of the library’s online catalog and digital resources.

Provides hands-on assistance to patrons with computer use, printing, and photocopying.

Maintains, organizes, and cleans the audiovisual collection.

Assists with holds, claims returned and missing items on a routine basis, clearing materials as necessary.

Assists with interlibrary loan tasks.

OTHER JOB RELATED DUTIES

Perform other job-related duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Library policies, procedures, systems, and services including the Dewey Decimal System.

Bibliographic database and related search procedures.

Library collections (circulation, reference, and special collections).

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Google Suite applications.

Effective internet search techniques and online research strategies.

Basic principles of customer service and public engagement within a library environment.

Skill to:

Accurately and efficiently operate computer and library-related software systems.

Present and apply a dedicated commitment to public service.

Adapt to changing circumstances and situations.

Maintain a positive attitude and strong work ethic.

Apply problem-solving skills to assist patrons and resolve issues effectively.

Ability to:

Interact with patrons and staff in a tactful, respectful, and professional manner at all times.

Exercise independent judgment and initiative while adhering to departmental policies and established procedures.

Learn and effectively utilizes computerized circulation and catalog systems.

Work collaboratively with library patrons and staff in a friendly, efficient, and service-oriented manner.

Learn, perform, and adapt to routine library functions and procedures with speed and accuracy.

Learn and properly apply established money-handling and collection procedures.

Communicate library policies, procedures, and information clearly and concisely, both verbally and in writing.

Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience and Training Guidelines:

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:

Experience

One (1) year of public contact and/or customer service experience as well as a familiarity with basic library procedures and demonstrated knowledge of computers is required.

Previous clerical or library clerical experience in a public library preferred.

Education/Training:

A high school diploma or GED is required.

An associate’s degree is preferred.

License or Certificate:

A valid Texas driver's license, the ability to obtain one within ninety (90) days of employment, or a military waiver is preferred.

Special Requirements:

Essential duties require the following physical skills & work environment:

Ability to push or transport a loaded cart weighing up to 150 pounds.

Must be able to work evenings and weekends and maintain regular reliable attendance.

With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:

___ Sedentary – lifting of no more than 10 pounds

___ Light – lifting no more than 20 pounds; carrying up to 10 pounds

_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds

___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds

___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

Codes for how often:

N = No

E = Extensive (100 – 70% of the time)

M = Moderate (60 – 30% of the time)

I = Infrequent (20 – 10% of the time)

A = Almost Never (<10% of the time)

Code / Task

_E__ Standing

_M__ Sitting

_M__ Walking

_M__ Lifting

_M__ Carrying

_M__ Pushing/Pulling

_I__ Overhead Work

_M__ Fine Dexterity

_M__ Kneeling

_M__ Crouching

_I__ Crawling

M__ Bending

_M__ Twisting

_I__ Climbing

_I__ Balancing

_E__ Vision

_E__ Hearing

_M__ Talking

___ Other: _____________________