Join a critical leadership role supporting Alaska Medicaid operations as the Data Entry and Mailroom Supervisor. In this position, you will oversee high‑volume document preparation, mailroom processing, and scanning workflows that directly impact service accuracy, timeliness, and compliance for one of the state's most essential healthcare programs. This role is ideal for an experienced supervisor who thrives in fast‑paced, process‑driven environments, excels at motivating teams, and is committed to operational excellence. You will shape daily production outcomes, drive quality standards, and ensure the seamless movement of sensitive and mission‑critical documentation.
WORKSITE: 3201 C ST, STE 200,Anchorage, Alaska (In-Office)
WORK SCHEDULE: Full-Time, Standard Business Hours
PAY RATE: $28.00 - $35.00
Paid sick leave based on state regulations after 90 days of employment
Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)
Free TeleMedicine and Mental Health support for all employees and their families
Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability
Manage daily operations of Data Entry and Mailroom teams supporting Alaska Medicaid
Oversee document preparation, screening, sorting, batching, and scanning workflows
Supervise the full scanning process from intake through quality assurance
Monitor courier operations and vehicle use
Maintain inventory of envelopes, forms, and supplies for internal and vendor usage
Track and report daily/weekly inventory statistics
Perform HR-related functions for Mailroom personnel
Assess operational backlogs and identify root causes
Prepare documentation for storage and retention
Serve as a mentor and leader to Data Entry and Mailroom staff
Monitor equipment performance, identify issues, and coordinate maintenance with Admin and Vendors
Ensure adherence to service agreements and performance expectations
Develop and maintain Standard Operating Procedures across assigned areas
Provide Quality Control oversight and report issues to leadership
Collaborate with leadership and account teams to share operational data and insights
Ensure staff training requirements are met and implemented effectively
Minimum of two years of supervisory experience
Demonstrated experience training and mentoring staff
Strong organizational skills with the ability to prioritize work independently
Ability to work collaboratively and independently
Strong communication skills and interpersonal effectiveness
Proficiency in time management and maintaining operational accuracy
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools.
Career Site: www.gofortuna.com
Fortuna Business Management Consulting (Fortuna BMC) is an IT consulting and staffing company, comprised of Senior Consultants all of whom are committed to excellence in providing the most efficient and innovative information technology solutions customized to our clients’ specifications. Some of our Information Technology capabilities include Enterprise Resource Planning (ERP), Data Security, Custom Software Development, Project Management, Business Process Engineering (BPE), Solution Architecture and Organizational Change Management.
Recruiting and staffing are also a big part of our capabilities. We are your go-to partner for on-demand team building, wherein we build consulting and implementation teams including project managers, business analysts and engineers, specific on the business needs. We are able to recruit nationally and deliver locally, providing teams and candidates within 24 - 72 hours.
Additional to what we do, Fortuna also offers Remote Support Services including offshore call center, help desks and custom software support; with remote offices currently located in the Philippines and Israel.
Fortuna BMC is a Historically Underutilized Business Zone (HUBZone) and certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with the federal government. Fortuna BMC is also a certified Disabled Veteran Business Enterprise (DVBE) in all Los Angeles entities, a certified Veteran-Friendly Business Enterprise (VBE) in Ohio, a certified DVBE in California, and a certified SDVOB in New York.
