Senior On-Site Service Specialist
POSITION PROFILEProvides support on the customer site which includes picking up and sorting, mail, receiving and delivering packages, answering phones and emails. Also requires the ability to drive a small box truck to perform off-site deliveries 2x per week, as needed. This position rotates through 2 sites located in Farmington and Windsor Locks, CT.
This position reports directly to the Senior Site Manager.
Job Duties and Responsibilities· Pick up the mail from local USPS location
· Perform rough and final sort of all collected mail by customer name or location
· Receive deliveries from Fedex, UPS, Amazon, etc.
· Scan all packages into the tracking system
· Deliver all mail and packages as needed and directed
· Answer all customer calls and emails
· Process all outgoing mail and Fedex shipments as needed
· Maintains daily logs
· May travel between customer's buildings or off-site locations using company vehicle
· Ensures data for Ricoh MOR, SPG and job logs are captured
· Performs other duties as assigned.
Qualifications (Education, Experience and Certifications)
· Requires high school diploma or GED and1-2 years of related work experience.
· Some related copy job experience is preferred.
· Requires valid driver's license
· Demonstrate competency in basic computer skills including proficiency in MS Office Suite
KNOWLEDGE, Skills And Abilities· Requires knowledge and understanding of shipping/receiving procedures.
· Basic electronics knowledge is preferred.
· Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
· Possesses ability to comprehend instructions concerning mail delivery.
· Possesses troubleshooting and problem solving skills.
· Possesses excellent customer relations skills and excellent verbal communication skills.
Working Conditions, MENTAL aND PHYSICAL DEMANDS
· Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.
· Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.
· Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
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At Ricoh, you can:
At Ricoh, we bring people, processes, and technology together to make information work for you. We unlock the power of information so organizations can unlock the full potential of their people. We're a leader in information management and digital services, creating competitive advantage for over 1.4 million businesses across the globe.
Our team members serve a vast array of industries, using an innovative mix of people, processes, and technology to free trapped and hidden insights. We believe having access to the right information translates to better business agility, more human experiences, and the ability to thrive in today's age of hybrid and borderless work.
