Job Description

Mailroom Operations Associate – Cypress, CA

Start Your Career in Healthcare with Imagenet!

Location: Cypress, CA

Job Type: Full-time

Schedule: Monday to Friday, Day Shift (7:00 AM – 3:30 PM)

Pay: up to $18/hour

Role Summary

We are seeking a detail-oriented and dependable Mailroom Operations Associate to support daily mailroom and document processing operations. This role is responsible for sorting, opening, organizing, preparing, and processing incoming and outgoing mail and documents with accuracy and efficiency.

The ideal candidate is organized, hands-on, and comfortable working in a fast-paced production environment that

requires accuracy, consistency, and timely completion of tasks.

Key Responsibilities

Mail Sorting and Document Preparation

• Open, sort, organize, and prepare incoming mail and documents for processing
• Ensure accurate identification, categorization, and routing of mail items
• Prepare documents for scanning, imaging, and document management processes
• Support outgoing mail preparation, including packaging, labeling, and postage
• Research mail and document details as needed to ensure proper handling

Scanning and Equipment Use

• Operate scanners, copiers, mail openers, labeling equipment, and other mailroom tools
• Set up equipment, load materials, clear jams, and resolve basic equipment issues
• Ensure documents are prepared and processed according to workflow and quality standards
• Maintain proper handling of sensitive or time-sensitive documents

Operational Support

• Perform data entry and maintain accurate records
• Coordinate with internal teams to support timely and accurate mail and document flow
• Help maintain an organized, safe, and efficient work area
• Follow company procedures for mail handling, document processing, and quality control
• Perform other duties as assigned

Qualifications

• High school diploma or GED required
• At least 1 year of experience in mailroom, clerical, office support, document processing, or related work
• Experience with mail sorting, document prep, scanning, imaging, or shipping/receiving is preferred
• Strong attention to detail and accuracy
• Good organizational and time management skills
• Basic data entry skills
• Good verbal and written communication skills
• Ability to work independently and as part of a team
• Reliable attendance and punctuality
• Ability to stand for extended periods
• Ability to lift and carry up to 50 lbs

Core Competencies

• Mail Sorting and Document Preparation
• Attention to Detail and Accuracy
• Scanning and Equipment Operation
• Time Management and Productivity
• Teamwork and Communication

Physical Requirements

• Ability to stand, walk, bend, and lift throughout the shift
• Ability to lift up to 30–50 pounds (e.g., banker’s boxes)

What We Offer

• Paid training
• Medical, Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Career growth opportunities and internal promotion

Ready to join our growing team? We’d love to learn more about you! Click ‘Apply Now’ to get started and tell us why you’d be a great fit for Imagenet.

About Imagenet

Imagenet is a technology-forward healthcare operations partner with more than 25 years of experience helping healthcare payers manage critical administrative and operational processes. Founded in 2000 and headquartered in Tampa, Florida, Imagenet supports 150+ health plans through its payer clients.

Our teams help improve efficiency, accuracy, visibility, and service across complex healthcare operations, including digital mailroom, claims adjudication, contact center, member communications, and related administrative functions. By combining experienced operational teams, proven processes, and purpose-built workflow technology, Imagenet helps payers keep essential processes moving for the members, providers, and communities they serve.

Imagenet operates 10 secure facilities across the U.S. and one secure facility in Manila, Philippines.

Joining Imagenet means contributing to work that supports the healthcare operations members and providers rely on every day.