Job Description

The role:

The Mailroom Lead is responsible for assisting the Mailroom manager in supervising the processing and delivering of incoming and outgoing mail at SoFi, while also participating in the day-to-day tasks of the Mailroom. This requires a high level of attention to detail, strong organizational skills, and adherence to strict deadlines while maintaining a high level of confidentiality and professionalism.

What you’ll do:

• Supervise and assist in all Mailroom activities to ensure staff meets deadlines related to incoming and outgoing mail and packages - receiving and tracking inbound mail, preparing and shipping outgoing mail, tracking work volumes and supply inventory levels.
• Serve as the primary point of contact for complex shipping issues, lost packages, or escalated inquiries from internal departments.
• Help manage daily schedules, task assignments and training of new and existing Mailroom associates.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Conduct regular checks of Mailroom activity, ensuring established procedures are adhered to, and suggesting areas of improvement.

What you’ll need:

• Minimum of 1 year customer service or Mailroom experience
• High school diploma or equivalent (GED) required
• Ability to effectively work individually and in a team environment.
• Ability to multitask and manage competing priorities
• Ability to adapt to changing fast-growing production environment
• Strong communication, organizational, and administrative skills
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and/or Google suite
• May be required to lift items weighing up to 50 pounds
• Must be detail-oriented with an ability to work in a fast-paced environment

Nice to have:

• 2+ years Mailroom or shipping experience
• Prior knowledge of or work experience in a banking environment
• Prior work experience in people leadership (team lead, manager, etc.)

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Position Type/Expected Hours of Work

This is a full-time, in-office position and hours of work and days are Monday through Friday, between 8:00 a.m. to 6 p.m. Occasional evening and weekend work may be required as job duties demand.