Job Description

Job Location:

20 Church St Hartford, CT

Hourly Rate: $18-$20/Hr.

“For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Mailroom Room Coordinator

Responsibilities include document receiving, opening, sorting, preparation, scanning, mailing and archiving.

In this role, the following functions are managed:

1. Accepting mail, logging mail and matching mail to record retrieval order.
2. Prepared and coordinate facility packets for mail
3. Sorting and scanning documents
   

Inbound Mail Function

• Open, review and sort incoming mail received from Custodian of Records/Providers, Court Systems, Opposing Counsels and Clients.
• Accurately log in mail, review and identify content and match to a record retrieval order.
• Prepare paper medical records and other healthcare related correspondence for scanning.
• Review, prepare and process incoming electronic records received via e-fax, email, CD, SFTP, web portal.
• Scan invoices and payment checks and attached to portal.
• Monitor email accounts and respond to inquiries from internal Operations teams.
• Operate postage meter, inserter, scanner, printers.
• Generate, Review, and prepare files of outgoing letters to Providers on a daily basis.
• Maintain tracking of all outgoing letters using Excel spreadsheets.
• Operate postage meter, inserter, scanner, printers.
• Review and process return mail.
• Monitor email accounts and respond to inquiries from Operations team.

Outbound Mail Function

• Meet quality and productivity standards as indicated by service level.
• Comply with HIPAA and other regulations regarding confidentiality of information.
• Open, review and sort incoming mail by Client / Audit Program.
• Accurately review and prepare paper Medical Records and other Healthcare related correspondence for scanning following a standardized process.

Scanning Function

• Organize pages received and scan using printer and scanner
• Review scan to ensure pages are uploaded and readable
• Organize and archive physical documents
• Shred documents daily, weekly and monthly as defined by procedures.

Qualifications:

• Education: High school diploma or equivalent
• Prior experience in mailroom, production or back office, especially in insurance or healthcare setting
• Prior experience as a document processor or working with Medical Records