Job Description

The Mailroom Clerk is responsible for the timely and accurate receipt, sorting, distribution, collection, and processing of incoming and outgoing mail, packages, and courier deliveries. This role supports daily business operations by ensuring correspondence and shipments are handled efficiently, securely, and in accordance with company procedures. The role will support filling in at reception answering phones and driving the company shuttle from time to time.

Key Responsibilities

• Receive, sort, and distribute incoming mail, packages, and courier deliveries to appropriate departments and individuals.
• Prepare outgoing mail and packages, including weighing, metering, labeling, and arranging shipment through approved carriers.
• Maintain records of incoming and outgoing shipments and obtain signatures for delivery confirmation when required.
• Coordinate with courier services, postal carriers, and delivery vendors.
• Operate and maintain mailroom equipment, including postage meters, scanners, copiers, and package tracking systems.
• Monitor and replenish mailroom supplies such as envelopes, labels, packaging materials, and postage.
• Process certified, registered, overnight, and special delivery mail.
• Ensure confidential and sensitive documents are handled securely.
• Assist with office support functions, including filing, copying, document scanning, records management, and reception coverage.
• Maintain a clean, organized, and safe mailroom environment.
• Resolve delivery issues and investigate lost or misdirected mail or packages.
• Will be asked to fill-in driving the company shuttle van from time to time.
• Comply with company policies, postal regulations, and safety procedures.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• Previous mailroom, administrative, shipping/receiving, warehouse, or office support experience preferred.
• Experience using shipping and tracking systems is a plus.

Skills and Competencies

• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Good verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office applications.
• Customer service orientation and professionalism.
• Ability to maintain confidentiality.
• Clean driving record.

Physical Requirements

• Ability to lift and move packages weighing up to 50 pounds.
• Ability to stand, walk, bend, and reach throughout the workday.
• Ability to push carts and transport mail and packages throughout the facility.

Working Conditions

• Office and mailroom environment.
• Frequent interaction with employees, delivery personnel, and visitors.
• May require occasional overtime during periods of high mail volume.
• In-Office, Monday through Friday, 8:30a-5:30p

The expected hourly pay for this position is $17.00 per hour. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Benefits may include*:

• Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) retirement savings program
• Mental health resources and Employee Assistance Program (EAP)
• Paid vacation time (accrued based on hours worked and tenure)
• Paid company holidays
• Employee discount across our family of brands
• Potential eligibility for annual merit-based compensation increases, where applicable

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.