Job Description

Mailroom Branch Manager

The purpose of this role is to support the operations processes by performing various tasks that will assist in placing our organization in a better position for success. The Branch Manager plays a critical role in providing visibility and insight into the organization’s overall health, performance, and process development.

• Ensure compliance with all corporate and departmental standards.
• Analyze and process a variety of paper document types to ensure the execution of standardized claim protocol and claim handling.
• Support the development of departmental standards and expectations.
• Ensure that the department’s practices meet or exceed the client’s processing standards, procedures, and service level agreements
• Oversee document preparation and imaging processes.
• Manage and administer facility compliance, security, and safety standards.
• Equipment – ensure equipment is properly working.
• Ensure scanners are timely serviced and have an adequate stock of consumables.
• Manage the vehicles maintenance and address issues in a timely manner.
• Prepare department performance reports.
• Meet with employees on a regular basis to discuss performance and quality.
• Perform candidate interviews, participate in the hiring and screening process.
• Report on Key Performance Metrics (KPIs) to the Director of Operations to ensure adequate resources and technology are in place.
• Support the development of departmental standards and expectations.
• Ensure that the department’s practices meet or exceed the client’s processing standards, procedures, and service level agreements.
• The Branch manager is responsible for interviewing, new employee training and auditing of trainee performance.
• Identify process improvement opportunities and recommend system enhancements.
• Foster a cooperative and collaborative environment for team members to feel valued.
• Provide opportunities for staff growth and development.
• Ensure minimal to no Over Time of staff.
• Support client on site branch visits.
• Support other tasks assigned and aligned with the growth of the company.

Requirements:

Education:

• Bachelor’s degree or equivalent.

Experience:

• Three (3 +) years’ management experience preferred.
• Mailroom experience (opening, sorting, and scanning a high volume of documents) is a plus.

Technical Skills / Knowledge:

• Excellent Written and verbal communication skills
• Intermediate Research Skills
• Working knowledge of MS Excel, MS Word, MS Power Point and MS Outlook
• Ability to multitask.
• Ability to maintain multiple schedules and track progress of multiple projects.
  

Other Skills Required:

• Experience of communicating daily with company management
• Ability to work independently or within a team.
• Time management skills
• Written and verbal communication skills
• The ideal candidate must have demonstrated attention to detail.
• Must be able to demonstrate good decision-making skills.

About Imagenet

Imagenet is a technology-forward healthcare operations partner with more than 25 years of experience helping healthcare payers manage critical administrative and operational processes. Founded in 2000 and headquartered in Tampa, Florida, Imagenet supports 150+ health plans through its payer clients.

Our teams help improve efficiency, accuracy, visibility, and service across complex healthcare operations, including digital mailroom, claims adjudication, contact center, member communications, and related administrative functions. By combining experienced operational teams, proven processes, and purpose-built workflow technology, Imagenet helps payers keep essential processes moving for the members, providers, and communities they serve.

Imagenet operates 10 secure facilities across the U.S. and one secure facility in Manila, Philippines.

Joining Imagenet means contributing to work that supports the healthcare operations members and providers rely on every day.