Salary Range: $20.01 - $21.79 per hour

FLSA Status: Non-Exempt

Schedule: Monday - Friday, 7:00AM - 3:00PM

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Atlus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more!

The Mailroom Associate is responsible for receiving, sorting, processing, and distributing incoming and outgoing mail and packages from various sources, including USPS, FedEx, interoffice deliveries, guests, and residential mail. This role ensures mail is accurately delivered to guest mailboxes or designated staff/departments, time-stamps incoming mail, processes returned mail, and maintains confidentiality and privacy standards. The Mailroom Associate also collaborates with staff to ensure urgent deliveries are handled promptly and assists with vendor deliveries, including WB Mason and Amazon.

Essential Duties/Responsibilities

• Provides hospitality to all guests and help to create a welcoming environment.
• Maintains established procedures for the handling of all incoming mail and packages.
• Sorts and distributes incoming mail (interoffice, staff, guest and resident mail) to the correct locations at times established by Saint Francis House.
• Scans all guests’ ID cards into HMIS software when they arrive to pick up their mail.
• Operates the mailroom safely and efficiently that keeps the room organized to ensure mail services run smoothly.
• Performs proper labeling of old mail and coordinates return delivery with the USPS or destruction of old unclaimed items.
• Engages with guests and refers them to the direct service departments as appropriate.
• Communicates with all direct-service departments as appropriate.
• Maintains and distributes the following logs for SFH’s Guests and other SFH Departments:
• Housing Mail list – Guest Services & Case Management.
• Secures homeless populations government checks and keeps ongoing list.
• Maintains package list for all SFH Departments, SFH residents, and SFH Guests.
• Performs other duties as assigned that are necessary for the safe and continuous operation of the organization.
• Adheres to agency code of conduct.
• Performs other duties as assigned.

• Must have enthusiasm to provide direct service to diverse populations who present with housing, income, and behavioral health issues and have demonstrated ability to manage high speed, high stress settings that serve complex populations.
• Comfort with using the guest database software and scanning technology.
• Ability to routinely work weekends and holidays as required.
• Proficiency in English.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills with attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them with appropriate.
• Proficient with Microsoft Office Suite or related software.
• Ability to function well in a fast-pace and stressful environment.
• Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
• Strong analytical and problem-solving skills.

Education and Experience

• High school diploma or equivalent required.
• One year of administrative/clerical experience, preferably in a mailroom setting.
• Preference will be given to those with experience working with the homeless population, or in a mental health or addiction services setting.
• Lived experience with homelessness and or recovery a plus.
• Strong computer skills with ability to use a variety of computer systems including, database software, MS Office Suite (Word, Excel, Outlook and PowerPoint) and internet search tools.
• Bilingual Spanish, preferred.

Work Environment & Activity

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds at times.
• Constantly standing and moving throughout multi-level building.
• Occasional exposure to extreme temperatures.
• Ability to be comfortable for prolonged periods of work within a small sorting and distribution space.
• Ability and willingness to perform light housekeeping.
• Constantly operate computer and other office machinery, such as a calculator, copy machine, computer printer, 2-way radio.

If you are ready to make a lasting impact in the lives of others, please complete our application process.

SFH is an Equal Employment Opportunity Employer. We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow. In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment. We value the range of experiences and perspectives that strengthen our work in the community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.