Accountable for the daily operations of a solo-person site. Responsible for performing contracted office services, including but not limited to Copy Services, Courier Services, Managed Print Services, Hospitality Services, Imaging Services, and Mail Services.

• Responsible for the daily operations of a mailroom, copy center, or scanning facility.
• Operates office equipment including:
  • Personal computers (PCs)
  • Copiers
  • Multifunction devices
  • Imaging equipment
  • Mail processing equipment
• May be responsible for:
  • Courier services
  • Reception services
  • Switchboard operations
  • Shipping and receiving
  • Mail delivery and processing
• Maintains formal contact with customers on a daily basis.
• Responsible for the effective implementation and management of Ricoh Service Excellence programs.
• Understands and efficiently operates required equipment and software to achieve Service Level Agreements (SLAs).
• Achieves profitability goals related to cost of goods through effective utilization of company materials and supplies.
• May perform daily facility-related functions, including:
  • Creating and completing work orders
  • Monitoring contractors
  • Conducting inspections
  • Reporting facility-related issues
  • Providing general facility support as needed
• May interact with contracted vendors, facilities management, and building occupants.
• May be responsible for office supply inventory management and reordering.
• May be responsible for conference room coordination and audiovisual (A/V) equipment resource management.
• Maintains positive working relationships with all departments through professional communication.
• Collects and provides operational data to assigned leadership and customers.
• May prepare and distribute monthly customer reports with support from assigned leadership.
• Ensures financial responsibilities and operational requirements are met.
• Performs other duties as assigned.

• High school diploma or GED required.
• One (1) or more years of experience in a related field (B2B and/or technical environment).
• One (1) or more years of customer-facing experience required.
• Demonstrated knowledge and understanding of technology.

• Tactical thinking and decision-making skills.
• Ability to present information to small groups.
• Moderate problem-solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skills.

• Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Work assignments are diverse and require the ability to interpret, comprehend, and apply complex information, data, and instructions, as well as prepare, provide, and communicate a variety of information.
• Some physical effort is required. While the position may be primarily sedentary, it also requires walking, standing, bending, reaching, lifting, and carrying objects weighing up to 50 pounds (e.g., paper, books, files, office supplies, and equipment components).
• Requires moderate manual dexterity and regular use of office equipment and tools, including calculators, keyboards, hand tools, and activities requiring hand-eye coordination.