Job Description

Department:

38590 API Central Fill - Retail Pharmacy

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Hours of Operation: M-F 8AM-6PM Sat 9AM-1PM

The Supervisor/Lead Technician is responsible for overseeing daily operations of a patient-focused support team, ensuring high-quality service delivery, effective issue resolution, and a positive, supportive work environment. This role combines people leadership, problem-solving, and hands-on operational support.

Key Responsibilities

• Lead, coach, and direct a team of up to 20 technicians to ensure performance, engagement, and adherence to established workflows and service standards.

• Troubleshoot and investigate patient-related issues involving medications, escalating concerns appropriately and ensuring timely resolution.

• Effectively de-escalate situations involving patients or team members, using sound judgment, empathy, and conflict resolution skills.

• Actively learn operational queues and workflows and achieve proficiency to provide hands-on support during peak times or staffing needs.

• Foster a supportive, collaborative, and approachable team environment that promotes trust, professionalism, and positive patient experiences.

Qualifications & Skills

• Demonstrated experience leading or supervising teams in a healthcare, pharmacy, or patient-support environment.

• Strong problem-solving skills with the ability to assess patient-related medication concerns.

• Proven ability to manage escalations calmly and professionally.

• Willingness and ability to learn operational systems and queues to support team needs.

• Friendly, approachable demeanor with a commitment to building a positive and supportive workplace culture.

Pay Range

$25.30 - $37.95

Major Responsibilities

• Leads the shift or area/program by assigning, monitoring, and reviewing the progress and accuracy of technician work
• Acts as a resource for the team, providing day-to-day direction and guidance on complex issues, resolving conflicts when necessary and fostering a positive work environment
• Assists leadership with teammate interviewing, selection, development, and engagement
• Creates staff schedules and monitors performance, ensuring adherence to policies, procedures and compliance with regulatory standards
• Trains, orients, and educates team members, ensuring competency and completion of required training program
• Identifies quality improvement opportunities and collaborates with leadership to design and implement initiatives to enhance efficiency, safety and engagement
• Participates in performance improvement activities and ensures proper documentation and compliance with legal, regulatory, and accrediting bodies
• Knowledgeable with use of automation and technology, troubleshooting issues, and maintaining a safe and efficient work environment
• Collaborates with pharmacists and other healthcare providers in coordinating medication preparation, dispensing, and related processes
• Monitors and maintains inventory levels, processes drug recalls and ensures appropriate handling of controlled substances
• Assists with all duties required of Technician I, II, III when appropriately needed
• Ensures proper documentation for department tasks, meeting legal and regulatory standards
• Reviews billing processes, adjusts patient bills as necessary, and processes charges and credits for medications where appropriate
• Assists in the preparation and review of pharmacy training materials and programs
• Acts as a role model for safe, effective and efficient care, demonstrating the skills and knowledge necessary for pharmacy technicians
• Demonstrates expertise in pharmacy practices, including medication handling, regulatory compliance, and automation troubleshooting
• Acts as a liaison between the technician team and department leadership
• Knowledgeable in billing and insurance processes, including prior authorizations and third-party claims where appropriate
• Familiarity with age-specific care requirements and ability to assess and meet the needs of diverse patient populations
• Other Duties as assigned

Minimum Job Requirements

Education

• High School Diploma or GED equivalent 

Certification / Registration / License

• Registration or licensure with state board of pharmacy per state of employment requirements 
• Certification through Pharmacy Technician Certification Board ( CPhT) or National Healthcareer Association (ExCPT).

Experience

• Typically, 3 year of work experience in applicable work setting.

Knowledge / Skills / Abilities

• Highly effective communication (written and verbal) and interpersonal skills
• Exceptional customer service, problem resolution and process development skills
• Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making
• Ability to understand and become knowledgeable of pharmacy standards, policies, procedures, and Health Insurance Portability and Accountability Act (HIPAA) regulations
• Demonstrated ability to maintain confidentiality, take imitative, and to work independently with minimal supervision
• Must be detail-oriented with the ability to handle multiple demands simultaneously
• Computer skills with Microsoft Office, email, internet access, electronic pharmacy management systems, and pharmacy ordering and inventory systems
• Life support training courses may be required dependent on department discretion

Physical Requirements and Working Conditions

• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders
• Requires considerable walking, standing, pushing mobile cart of 50 pounds maximum and lifting 35 pounds of material
• Must have functional vision, touch and hearing
• Must be able to speak and be understood by others to communicate effectively 
• Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases
• May be exposed to chemical hazards
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease
• Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes
• Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.  
• Operates all equipment necessary to perform the job
• Flexibility to travel between pharmacy locations
• This job indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions.

Preferred Job Requirements

Preferred Education

• Associate or Bachelor’s Degree

Preferred Certification / Registration / License

• Additional relevant PTCB Certificates or advanced certification

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.