Job Description

UTILITIES DIVISION - MAIL COURIER & FLEET SUPPORT SPECIALIST

PG 11/NON-EXEMPT

$20.71HR - $30.03HR.

Employee Benefits

• Direct Deposit, Bi-Weekly Pay Checks
• Medical, Dental, Vision
• Life Insurance
• FRS Retirement
• 10 Paid Holidays
• Paid Time Off
• Tuition Reimbursement
• Education Incentives
• Deferred Compensation Plan
• Wellness Incentives
• Employee Assistance Program (EAP)
• Free Employee Gym
• Free Employee Health Clinic

Must be able to perform the essential functions of the position, with or without reasonable accommodation. Essential functions and job-related requirements, including physical and cognitive demands, are described below. This job description outlines the general scope of duties and responsibilities and is not intended to be an exhaustive list of all tasks that may be assigned.

The Utilities Division is responsible for public health and safety, as well as safeguarding the environment, by providing crucial safe water and wastewater services. This position is part of the team that provides services necessary for human health, economic stability, and overall societal well-being. At the core of the mission of providing these services includes commitment to providing excellent customer service to our citizens, business partners, regulatory agencies, and other county divisions.

MAJOR FUNCTION

Under general direction, this position ensures the secure, timely, and efficient distribution of official correspondence and materials in accordance with established policies and confidentiality standards. The role supports operational continuity through accurate handling, tracking, and delivery processes.

Additionally, this position oversees the lifecycle management of the organization’s fleet vehicles, including maintenance, inspections, compliance, and readiness. Responsibilities include monitoring vehicle performance, coordinating repairs, maintaining records, and ensuring adherence to safety and regulatory requirements.

This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high level of professionalism and reliability.

ILLUSTRATIVE DUTIES

Logistics & Delivery Operations

• Coordinate, collect, sort, and distribute mail, packages, and sensitive documents across County offices and external agencies in accordance with established schedules and service standards.
• Optimize delivery routes and manage time-sensitive assignments to ensure operational efficiency and continuity.
• Safely load, transport, and unload materials, exercising discretion and care with confidential or fragile items.
• Resolve delivery discrepancies or logistical issues proactively to prevent service disruption.
• Ensure strict compliance with traffic laws, safety protocols, and County vehicle policies.

Fleet Management & Operational Readiness

• Oversee condition, cleanliness, fueling status, and mechanical readiness of all carpool vehicles.
• Maintain comprehensive fleet records, including service intervals, inspections, and repair schedules.
• Coordinate and schedule preventative maintenance, servicing, and necessary repairs to minimize downtime.
• Safeguard and control fuel keys and related access resources.

Administrative & Customer Support Functions

• Allocate and reconcile monthly P-Card transactions with accuracy and accountability.
• Maintain organized delivery logs, service documentation, and compliance records.
• Provide professional, service-oriented interactions with employees, officials, and the public.
• Support assigned clerical and operational tasks in alignment with divisional procedures.
• Uphold confidentiality, accountability, and high standards of public service.

KNOWLEDGE, ABILITIES AND SKILLS

KNOWLEDGE OF

• Operational logistics, route coordination, and time-management principles.
• Safe driving practices, traffic regulations, and fleet compliance standards.
• Preventative vehicle maintenance and service tracking procedures.
• Clerical processes, recordkeeping systems, and financial reconciliation practices.
• Professional customer service standards within a public-sector environment.

ABILITY TO

• Execute time-sensitive delivery and fleet coordination responsibilities with efficiency and sound judgment.
• Interpret and follow oral and written instructions while adhering to established procedures and compliance standards.
• Maintain accurate records and manage multiple operational priorities simultaneously.
• Communicate and interact professionally with diverse stakeholders, including staff, regulatory partners, and the public.
• Lift and carry up to forty-five (45) pounds and perform physical activities including bending, stooping, standing, sitting, and prolonged driving.

MINIMUM QUALIFICATIONS

• Valid driver’s license required; must be able to obtain a valid Florida driver’s license within 30 days of employment.
• Clean driving record required.
• A comparable amount of training and experience in the accounting field may be substituted for the minimum qualifications.

SPECIAL REQUIREMENTS

All Polk County BoCC employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the county and its residents.