Job Description

• Prepare mail and packages for external shipment using fax, air express, freight, and postal services.
• Receive, sort, and process mail documents, packages, and supplies; notify recipients of deliveries.
• Perform basic printing using color production printers.
• Record and process accountable mail information and maintain logs.
• Manage shipping and receiving activities using automated tracking systems.
• Arrange alternative courier and shipping services to meet customer requirements.
• Determine packaging requirements according to established standards.
• Verify and maintain records of incoming and outgoing shipments.
• Operate mailroom equipment including inserters, sorters, and finishing equipment.
• Perform quality checks on outbound mail.
• Complete charge-back reporting for postage, courier services, local deliveries, and fax usage.
• Perform mail labeling and mail merge activities.
• Process electronic mail distribution, including opening, preparation, scanning, and distribution.
• Perform fulfillment activities such as assembly, packaging, and preparation of kitted materials.
• Follow all mailroom security procedures.
• Log, transmit, receive, and distribute fax communications in a timely manner.
• Deliver and collect mail on scheduled routes.
• Recommend workflow improvements and cost-saving opportunities.
• Track, trace, and resolve mail-related issues and concerns.
• Monitor, order, and replenish inventory and supplies.

• Ability to stand and walk for approximately 80% of the workday.
• Ability to lift and move up to 50 lbs.
• Ability and willingness to learn new processes and procedures.
• Valid driver's license required.

• Strong written and verbal communication skills.
• Excellent customer service skills.
• Self-motivated and able to work independently.
• Ability to read, write, and follow instructions in English.
• Intermediate computer skills, including Microsoft Office.
• Ability to manage multiple responsibilities with minimal supervision.

• 6 months to 1 year of experience in a professional work environment.
• Experience in a client-facing environment.
• Previous dock experience is considered an asset.
• Experience operating lift trucks and other material handling equipment is considered an asset.

• High School Diploma or equivalent required.
• Education verification required.

• Ability to work in a physically active environment and handle mailroom operations efficiently.
• Security clearance may be required depending on assignment.
• This job description serves as a guideline and is not an exhaustive list of responsibilities. Duties may change based on business requirements.