Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
The Macy’s Stores Operation Center (MSOC) CMMS Analyst will assist with all aspects of Macy’s work order system and related analytics. This includes executing regular processes to keep the system at peak performance levels, diagnosing and resolving known issues, elevating issues that cannot be resolved locally, and following up on assigned jobs. Other tasks will include generating reports, payment processing, and participating in conference calls and meetings related to the CMMS. This position will include communication and problem-solving emanating from both internal and external parties. This position requires meticulous attention to detail and the ability to direct and guide other parties on what is needed from them. This role will also perform other duties as assigned.
This is flex work position with 3 days onsite and 2 days remote during a typical work week. The base schedule is Monday through Friday, but an occasional weekend day in lieu of a weekday may be required. Macy’s Holidays apply.
MSOC is comprised of several teams. The CMMS Analyst will include some or all the below duties and responsibilities depending on your area of assignment.
Technical Proficiency: Strong typing and computer skills, Microsoft Office (Teams, Outlook, Excel, etc) or equivalent, and familiarity with CMMS or other work order systems. Preferred experience with Service Channel.
Analytical Skills: Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
Communication: Excellent written and verbal communication skills. Ability to remain calm in emergency situations.
Problem-Solving: Must be able to make sound decisions. Have ability to prioritize and multi-task, and exhibit a strong sense of urgency and excellent follow up skills.
Reliability: Must be able to work independently with minimal supervision. Strong sense of urgency and excellent follow up skills. Ability to work in an office/call center environment as this position is in a call center in Woodbridge, NJ and is not a remote call center position.
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Access the full menu of benefits offerings here.
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.
