Job Description

About ICF

ICF (NASDAQ: ICFI) is a global consulting services company with over 9,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists collaborate with digital strategists, data scientists and creatives. We combine unmatched industry expertise with innovative engagement capabilities to help organizations solve their most complex challenges.

Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Working at ICF means applying a passion for meaningful work with intellectual rigour to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to assist our clients and benefit their constituencies. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

About the role

The successful candidate will provide Maconomy System support on the Maconomy ERP systems and related applications, including EBIS reporting (SAP Business Objects) / Web and mobile user interfaces to the E&A (Europe & Asia) Group to achieve the required business objectives. The ideal candidate will be responsible for the following:

Job Role / Responsibilities

• Guidance and collaboration between E&A Finance, IT and Operation teams related to the set-up and maintenance of the system.
• Training users on the Maconomy financial system modules
• On-going maintenance and support of the Maconomy accounting system and related applications.
• Evaluating issues and developing solutions to problems encountered with the Maconomy system and related applications.
• Communicating with end users on support issues and managing the support process with Maconomy Support
• Review and recommend changes to the Maconomy systems ERP portfolio.
• Assist with the migration/setup of new companies (following acquisitions being migrated onto Maconomy to align processes and support efficiencies around consolidation / reporting / workflows) as well as projects within Maconomy, including security administration, maintaining users, groups, and user roles.
• Create and maintain data import files to automate/simplify the upload of data.
• Maintain and develop system process documentation.
• Consult with key users to identify and understand critical requirements (including reporting requirements and enhancements).
• Assist and play a key role with the Business Transformation team on financial system upgrades, transitions, implementations, and general process/procedural changes.
• Maintenance of employee and user records
• Day to day Maconomy ad hoc support to the Business
• Ensuring timely maintenance and closure of support desk tickets.

Experience / Skillset

• Maconomy systems administration / Knowledge desired
• Minimum of 3 years previous experience in a Systems Administrator role essential, ideally in an international corporation setting
• Familiarity with supporting local and international stakeholders.
• Clear and confident (oral and written) communicator.
• Awareness / understanding of end-to-end life cycle for Projects/initiatives (preferable but not essential)
• Particularly good standard of Microsoft Excel skills desirable
• Good knowledge of MS office suite of products expected.
• Power BI or data visualisation skills desirable but not essential
• Ability to write / amend VBA would be beneficial although not fundamental.
• Knowledge of Cloud (SaaS) hosted software solutions.
• XML, MPL or Java coding experience would be very welcome (Maconomy Extender skills desirable to support and develop Maconomy back-end customisations)

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Bangalore, India (II78)