Job Description

• This role is an entry-level position within the company and can provide a path for candidates who aspire to become technicians in the future.
• Performs pre-service inspections on all Customer and Cisco Equipment owned machines arriving at Cisco Equipment locations for service and repairs.
• Performs pre service operational tests on Customer and Cisco Equipment owned machines being service and repaired.
• Properly documents all pre and post repair inspections on the correct forms and in the proper systems.
• Effectively communicates inspection findings to the Machine Service Management Team and/or Service Technicians.
• Assists in repair/maintenance research and quote preparation based on inspection results.
• Occasionally assists the service management team with training new employees on the safe operation and inspection process of Cisco Equipment and allied equipment.
• Occasionally assists Product Support Sales Reps in creation of repair estimates based on inspection findings.
• When there is no inspection, this person should be willing and capable of doing PM and other items (i.e. oil change, air filters, minor repairs, decals, etc.)
• In the Absence of a Yard Hand, this person will need to fulfill some of those duties as well
• Other duties may be assigned.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Should have a solid understanding of Cisco’s equipment from the mechanical and operational view point.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Basic Computer skills needed. Proficiency in Microsoft Excel required. Good typing skills required.
• Valid Driver’s license and clean driving record.
• Basic Tools to perform assigned tasks
• Must be able to pass Work Steps.
• Strong mechanical aptitude with knowledge of general machine operation.
• Ability to operate, to a limited degree, all of the products that we sell.
• Ability to recognize machine problems and failures on the products that they inspect for trade and purchase, including power train knowledge, structural knowledge, the ability to measure undercarriage, etc.
• Highly proficient in machine and engine maintenance with complete understanding of Cisco’s equipment.
• Significant mechanical aptitude.