Job Description

• 3 years of experience in a machine repair or field service role.
• High School Diploma or equivalent is required. Training in electro-mechanical concepts is desired but not required.
• Strong mechanical and electrical troubleshooting skills.
• Basic understanding of measurements, computations, and calculations.
• Proficiency with SAP and Salesforce (or similar ERP/CRM systems) is highly preferred.

Qualifications

• Conduct electrical and mechanical repairs and troubleshooting for malfunctioning or damaged equipment.
• Deliver professional customer support while upholding a high standard of customer-facing service.
• Utilize SAP to oversee and ensure the availability of site parts inventory.
• Organize and monitor repair cases using the Salesforce platform, maintaining comprehensive notes and real-time status updates.
• Perform regular inspections and testing of production machinery.
• Ensure the workspace remains organized, clean, and hazard-free at all times.

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