Job Description

Who we are

We are a leading luxury partner across the Middle East. With more than 600 stores, 300 brands, and over 65 years of experience in the region, we have become a major player in the beauty, fashion, and gift sectors by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East to a hybrid retailer that brings luxury experiences to customers' fingertips everywhere.

To fuel the next stage of our growth, we are looking to build a world-class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing

The Store Manager – MAC Cosmetics is responsible for driving store performance, achieving sales targets, delivering exceptional customer experiences, and leading the store team. The role combines strong retail leadership with professional makeup artistry expertise, ensuring customers receive personalized beauty consultations, makeup applications, and product recommendations. The Store Manager serves as a brand ambassador, develops client relationships, coaches the team, and maintains the highest standards of operational excellence and visual merchandising.

Key Responsibilities

Business & Sales Performance

• Drive store sales, productivity, and KPI achievement.

• Develop and execute action plans to meet and exceed sales targets.

• Monitor daily, weekly, and monthly store performance.

• Identify opportunities to increase customer conversion, average basket size, and repeat business.

• Promote loyalty programs and customer retention initiatives.

• Stay updated on beauty trends, competitor activities, and new product launches.

Leadership & Team Management

• Lead, motivate, and develop the store team to achieve business objectives.

• Conduct regular coaching, performance reviews, and training sessions.

• Create schedules and ensure adequate floor coverage during peak trading hours.

• Recruit, onboard, and develop high-performing team members.

• Foster a positive, customer-focused, and performance-driven culture.

Customer Experience & Makeup Services

• Deliver exceptional customer service and represent the brand at all times.

• Perform professional makeup applications, demonstrations, and beauty consultations.

• Recommend products and makeup routines tailored to customer needs.

• Build and maintain a strong client database and VIP customer network.

• Support in-store events, product launches, and makeup masterclasses.

• Ensure the team consistently delivers a premium customer experience.

Operations & Store Standards

• Ensure compliance with all company policies, procedures, and operational standards.

• Monitor inventory levels and coordinate stock replenishment.

• Maintain excellent visual merchandising standards in line with brand guidelines.

• Oversee cash handling, store administration, and reporting requirements.

• Ensure store cleanliness, hygiene, and overall presentation.

• Utilize retail systems and tools to support customer engagement and sales tracking.

What you'll need to succeed

• At least 1 year in a supervisory or managerial role, such as:

  • Store Manager

  • Assistant Store Manager

  • Store Supervisor

  • Department Manager (Beauty/Cosmetics)

• Professional makeup application experience is mandatory.

• Experience working as a Makeup Artist within a beauty retailer is highly preferred.

• Previous experience with premium beauty, cosmetics, skincare, fragrance, or luxury retail brands.

• Strong knowledge of makeup techniques, color matching, skin tones, and beauty trends.

• Ability to perform full-face makeup applications and product demonstrations confidently.

• Proficiency in Microsoft Excel and retail reporting tools.

• Good English communication skills.

• Proven track record of achieving and exceeding sales targets.

• Strong leadership and team management skills.

• Excellent sales and customer relationship management abilities.

• Strong communication and interpersonal skills.

• Ability to coach, motivate, and develop teams.

• Commercial awareness and business acumen.

• Strong organizational and problem-solving skills.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts. To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.