Job Description

GET TO KNOW US

A Mac team member represents the image, products and the culture of the company to our customers.

Their primary responsibility is customer service, sales and artistic abilities. Other responsibilities include but are not limited to maintaining the store environment and assisting day to day tasks.

Stock support and till support.

KNOW THE ROLE

Customer Service & Sales

• Provide welcoming, personal, professional service to all customers at all times
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences, and make the experience interactive
• Suggest groups of appropriate products and colours to meet and exceed customers’ needs
• Assist customers with product and services selection and information
• Perform professional and appropriate makeup applications to achieve the look the customer desires
• Inform customers of available services, MAC consciousness programs and philosophies
• Obtain customer data for MAC Addict book or other client list as required
• On closing the sale, thank the customer and invite the customer to a future visit
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives
• Adhere to current “good counter practices”

Team Work

• Give great internal customer service and develop good working relationships with colleagues
• Be punctual and manage time on counter effectively
• Keep informed about products, company information and store information
• Actively participate in store theme days, events and new product launches
• Achieve Skills Certification requirements
• Actively participate in MAC training sessions and partnered store mandatory training sessions

Maintaining Work Environment

• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business
• Maintain a clean and organised work area.
• Maintain tester units in proper schematic order, replace products once authorised by a manager
• Replace any broken or damaged products (authorised by a Manager)
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents

Administrative Assistance Activities

• Assist with inventory counts
• Be responsible for booking demos and lessons
• Adhere to proper security procedures regarding handling of cash and assets

Assist in Inventory Management

• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day
• Communicate low on stock and out of stocks to the Retail Manager
• Assist in the proper rotation of stock

Adhering to the company policies and continually setting an example in customer service, dress code and the professional standards expected by MAC

KNOW WHAT WE’RE LOOKING FOR

• While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
• All applicants must be able to demonstrate the ability to provide inspirational, authentic, and personalized customer service
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• This is a 14 hour contract over a 2 day basis

Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

KNOW WHAT’S IN IT FOR YOU

Our City Centre based store is close to all forms of transport and surrounded by many shops, parks and beautiful restaurants.

Team discount is offered to all team members across Brown Thomas Arnotts and our Concession partners.

Wellbeing initiatives at BTA include but are not limited to; EAP Scheme, Tax Saver Commuter, Bike to Work, Local Discounts, Sports & Social Club.

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.