Job Description

About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

The Opportunity:

As we continue to expand our ability to empower family caregivers nationwide, we are looking for a passionate Registered Nurse to join our team as a RN Clinical Lead. Reporting directly to the Director of Nursing, this role plays a crucial part in managing and supporting our clinical team, overseeing order management, supporting field nurses, and ensuring compliance with clinical standards and documentation practices. You will lead RN Case Managers, optimize clinical work processes, and drive high-quality patient care and outcomes.

A true player-coach, you are equally comfortable supervising clinical staff and diving directly into field support, QA processes, and order management. Data-driven and empathetic, you have a passion for building effective teams, ensuring accountability, and fostering a culture of continuous improvement and transparency across interdisciplinary teams.

This is a Full-Time Hybrid opportunity based in Springfield, MA.

What you’ll work on:

• Supervise clinical staff: Manage RN Case Managers, conduct monthly one-on-one meetings, implement Performance Improvement Plans (PIPs), and execute new hire orientation and training.
• Drive team alignment: Conduct weekly IDT/POD meetings to review clinical practices, address operational concerns, and oversee weekly billing memos.
• Manage clinical orders: Oversee the placement, receipt, and upload of orders to the Electronic Medical Records (EMR) system.
• Ensure documentation accuracy: Conduct Start of Care (SOC) reviews and ensure Face-to-Face (F2F) documentation adequacy, including timely outreach to PCPs.
• Provide field support: Act as a primary clinical resource for nurses in the field, delivering guidance, support, and constructive feedback.
• Support quality assurance: Assist with QA processes for CNA visits and assessments, encouraging active RN participation in QA initiatives.
• Maintain open communication: Partner closely with Clinical Nurse Managers, the DON, and Clinic Leads to escalate concerns and streamline clinical workflows.

What success looks like:

In 12 months, you will have established a high-performing clinical team with structured supervisory processes, streamlined EHR order management and SOC review workflows, and maintained high quality assurance standards and compliance across your team.

What you’ll have:

Required Qualifications:

• Current Registered Nurse (RN) license in the state of [STATE.]
• Experienced home health field case manager with 1+ years of supervisory experience in a clinical setting.
• In-depth knowledge of clinical documentation systems (EMR) and regulatory requirements.
• Strong leadership, people management, communication, and critical-thinking abilities.
• Must reside or be willing to permanently relocate to the [STATE] area.

Preferred Qualifications:

• Bachelor of Science in Nursing (BSN) preferred.
• Prior supervisory experience in pediatric home health care preferred.

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
• Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Our Values

1. Families First
2. Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
3. Urgency with Precision
4. Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
5. Relentlessly Resourceful
6. As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
7. Purpose with Positivity
8. We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
9. Driven to Redefine What’s Possible
10. We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Automated Decision Tools

Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.