Job Description

We are seeking a Website Maintenance & Support Engineer to manage website maintenance, enhancements, and production support activities. The successful candidate will be responsible for ensuring website performance, stability, security, and compliance with Government ICT standards.

Key Responsibilities

• Perform website maintenance, enhancements, and production support activities to ensure optimal performance and availability.
• Monitor website performance, troubleshoot issues, resolve defects, and respond to technical queries within agreed service levels.
• Conduct preventive maintenance, system optimisation, and performance improvements.
• Implement website enhancements, including page templates, component updates, and new features.
• Collaborate with platform teams to support CMS upgrades, patches, and compatibility checks on GovTech's Optical CMS.
• Ensure compliance with Government ICT security policies, Digital Service Standards (DSS), IM8 requirements, data protection, and audit requirements.
• Assess the technical feasibility of implementing UI/UX changes on Optical CMS based on proposed designs and provide recommendations to stakeholders.
• Work closely with the Project Manager to identify, analyse, remediate, test, and resolve security vulnerabilities within required timelines.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), and post-deployment verification activities.
• Maintain accurate technical documentation, maintenance records, and reports on completed activities.

Requirements

• Mandatory hands-on experience with GovTech's Optical CMS or equivalent platforms, such as Directus or Government CMS.
• Proven experience in website operations and maintenance, including troubleshooting, incident resolution, system monitoring, deployments, releases, and website enhancements.
• Proficiency in frontend and backend development technologies.
• Experience in CMS administration, configuration, maintenance, and troubleshooting.
• Good understanding of website security, performance optimisation, and production support processes.
• Ability to assess and implement UI/UX enhancements within CMS platform capabilities.
• Strong analytical, problem-solving, and stakeholder communication skills.
• Experience with CI/CD tools, such as SHIP-HATS, will be advantageous.
• Prior experience supporting websites within the Singapore Government environment will be an added advantage.