Job Description

Who are Q5?

Q5 is a global management consultancy specialising in organisational performance. We work with leading organisations across sectors to help them deliver lasting change.

We are a people-first business, with a strong, collaborative culture and a focus on delivering meaningful impact for our clients.

Our Enabling Functions team plays a critical role in supporting the business to operate effectively and scale sustainably.

Q5’s Values

We uplift others. We all build a culture of belonging and inclusivity where we bring our best selves to work.

We challenge one another to stretch and grow. We consistently seek and share feedback on performance and behaviour - challenging ourselves to do better each day.

We work together to get things done. We may not always agree, and that’s fine, but we always look out for one another and find a way to work together.

We are passionate about helping our clients. We care deeply about our clients, and immerse ourselves in their worlds, maintaining our ethics and integrity throughout

Job Brief

Q5 is transitioning to a Microsoft 365 E5 environment, and we are looking for an experienced Technology Support professional who has been there before. We need someone with a demonstrable track record of deploying and administering E5 capabilities, not someone learning them on the job.

You will report to the Technology Manager and work as part of a small, hands-on team responsible for day-to-day technology operations, user support, Microsoft 365 administration, information security, business systems support, workflow improvement and automation.

This role would suit someone who combines strong first-line and second-line support experience with hands-on E5 expertise. You will help Q5 adopt and get the most from new capabilities across endpoint management, identity, collaboration, security and compliance while ensuring our people receive an excellent support experience wherever they are working.

You are a natural problem solver who enjoys helping people get the best from technology. You are confident supporting colleagues at all levels, able to explain technical issues clearly, and motivated by providing a responsive, empathetic and high-quality support experience.
You will also support our core business systems and play an active role in identifying and implementing workflow automation using API/Power Automate and the broader Microsoft 365 platform.

Key responsibilities

• Provide knowledgeable, hands-on technology support including first-line, remote and face-to-face in our London office, across our systems and devices, supporting users working globally across Windows, Mac, mobile, web-based and office technology.

• Support in the deployment and ongoing administration of Microsoft 365 E5 capabilities, including Microsoft Purview (DLP and sensitivity labels), Microsoft Defender for Endpoint, and Microsoft Entra ID (Conditional Access, Identity Protection and SSO) translating E5 investment into measurable security and compliance improvements.

• Take ownership of business systems application management, including support for SaaS integrations and API configuration, performance oversight, supplier partnerships, systems administration, and first-line application user support.

• Champion information security across the firm, maintaining a risk management mindset and working with the wider team to strengthen our security posture as we mature our new environment.

• Drive continuous improvement in our processes, tooling and IT offer to users, underpinned by a genuine interest in technology and a focus on measurable outcomes.

• Design and implement workflow automation using Power Automate to reduce manual effort and improve operational efficiency across the business.

• Champion the interests of our users, ensuring that empathy and engagement with their needs underpins our support approach and technology decisions.

What we offer

• Competitive salary and benefits

• A collaborative and supportive working environment

• Opportunities for learning and development

• Exposure to a growing, dynamic consultancy business

• The chance to make a real impact

Requirements

Required skills and qualifications

• Microsoft 365 E5 administration - demonstrable, hands-on experience deploying and managing E5 features in a live environment

• Microsoft Purview - DLP policy configuration, sensitivity label taxonomies and compliance management

• Microsoft Defender for Endpoint - device onboarding, policy management and threat response

• Microsoft Entra ID - Conditional Access, Identity Protection, SSO and MFA policy management

• Microsoft Intune - MDM and MAM across Windows, macOS and mobile devices

• SharePoint Online and Microsoft Teams administration

• Power Automate and workflow automation - identifying and building practical automations to reduce manual effort

• MacOS and iOS device support and management

• SaaS application administration and API configuration

• First-line and second-line user support - remote and in-person, with strong interpersonal skills

• Network and AV technology support

• Third-party supplier and MSP management

Desirable skills and qualifications

• Technical input to budgeting and procurement decisions

• Experience managing 500+ devices across multiple locations

• Experience working in a professional services or consultancy environment

• Microsoft certifications e.g. MS-102, SC-300, MD-102

1. Ways of working at Q5

We are looking for someone who:

• Is a team player, willing to support others and collaborate

• Takes ownership and accountability for their work

• Is curious and proactive, always looking to improve

• Builds strong relationships across the business

• Brings a positive, can-do attitude

Benefits

Standard Q5 benefits