Job Description

M365 and ExchangeEngineer II

The Infrastructure Engineer IIhassupport-level subject matterexpertiseinthe full Microsoft365 suiteand Microsoft Exchange This positionprovidestechnicalexpertiseand customersupportforthe organizationalcollaboration platforms within the Microsoft 365 portfolioand Microsoft Exchange,including Teams,SharePointand Email Installs, supports, andmaintainscorecollaborationsolutionsandmailflowalong with dependent ecosystemssuch as application deployment, 3rdparty integrationsand security policyadherence Evaluates and recommendsimprovements andupgrade cycles covering the entireM365 and Exchange environment Performs technical analyses ofsupported solutionsusing various diagnostic tools in support of efficient operations Provides escalation support for end user support teams for supported systems.

Responsibilities
Supports cloud/private infrastructureforglobalM365 and Exchangeconfigurationmanagement,securityand3rdparty appintegration Provideslifecyclemanagementsuch as patchingforsupported systems.

Creates and maintains runbooks, documentation, and other knowledge artifacts. Establishes and maintains service definitions and standards for core services.

Provides monitoring and alerting that produce actionable alerts.

Performs incident response, keep-the-lights-on, and on-call responsibilities.

Provides capacity planning and management.

Provides auditable controls to ensure access to the systemsaresecure.

Performs other duties as assigned.

Additional Requirements

• Bachelor’s degree, applicable certification or equivalent experience.

• Typically requires1-2+years of professional experience, andstrongproficiencywith tools, systems, and proceduresrequiredtoaccomplishthe job(primarily M365 admin role)

• Moderateand continuouslydevelopingskillsleveragingExchange and M365suite of Apps

• Strong understanding and knowledge of Active Directory and Entra identity (Groups, Users, Security roles, etc.)

• 1+ yearstroubleshooting and resolving complexmailflowand 3rdparty app integrations.

• Experience administeringMicrosoft Intunea plus but not required

• Travel: None

• Work Schedule: IST overlap with PST hours (M-F, 12:30-9:30pm IST) plus rotating 24x7 on-call

Career Band: Professional
Jobs on this career band have a knowledge management focus and are primarily responsible for results achieved through their own work. Requires the application of theoretical knowledge, typically gained through formal education or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles and concepts of a defined profession. Jobs at higher career levels may guide small teams in their area of subject matter expertise. Jobs at the at the most senior levels of this career band set disciplinary strategy within their areas of expertise.

Criteria & Management Requirements

• Problem Solving: Solves a variety of problems that may be somewhat difficult and varied in nature. Consults with staff members on more complex issues.

• Decisions: Exercises judgment within defined parameters to make decisions on tasks with limited scope or complexity. Receives moderate level of guidance and direction on complex tasks.

• Knowledge: Working knowledge of the principles, practices and concepts within own job discipline; has broadened capability through practical experience in applying theories.

• Business Acumen: Understands key business drivers; demonstrates knowledge of the organization and processes; uses this understanding to accomplish their own work.

• Communication & Influence: Explains and simplifies complex information to others; leads the coordination of information to ensure ongoing process or program execution.

• Impact: Impact is typically limited to the department.

• Leadership: No supervisory responsibilities.

Work Environment: Typical Office

Other Work Environment Requirements: 
Typical Office: Operates in a typical office environment, routinely uses computer and other standard office equipment.

Other Physical Requirements: 
Typical Office: Generally sedentary for prolonged periods, may occasionally require ability to move about or adjust/move items weighing up to 10 lbs. in all directions; Constantly requires collaboration and the ability to communicate with others to exchange information while in a typical office setting. Collaboration is generally conducted in person unless the role has been pre-approved for remote work.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.