Job Description

Roles and Responsibilities

Product Strategy and Vision:

• Define and execute product vision, mission, and roadmap in collaboration with Product Owner and stakeholders.
• Identify digital transformation opportunities and develop go-to-market strategies.
• Manage product budget, secure funding, and monitor expenditure.

User Research and Design:

• Apply Design Thinking methodology to identify gaps and develop solutions.
• Conduct user research and experiments to validate solutions and improve user journey;
• Research Government landscape and competing solutions.
• Create data-driven analytics and insights for decision-making.

Product/Project Management and Delivery:

• Manage project scope, budget, schedule and reporting for development and maintenance projects.
• Oversee vendors and coordinate with application and infrastructure teams.
• Lead stakeholder management across business division, procurement and finance functions.
• Support IT systems procurement processes and ensure Service Level Agreements compliance for projects and incidents.

Requirements and Quality Assurance:

• Lead requirement gathering and review project deliverables (e.g. functional specifications, test plans and results, user guides and documentation).
• Plan and coordinate testing activities (User Acceptance, Security, Performance), Training and Implementation.
• Ensure product readiness for deployment and operations.

System Maintenance and Compliance:

• Analyse enhancements requests and coordinate maintenance with support teams;
• Ensure compliance with IT management, quality and security policies.

Knowledge and Skills

Educational and Experience Requirements:

• Tertiary Education in relevant fields is preferred
• Minimum 3 years of experience in product management or related roles
• Hands-on experience in full product development lifecycle

Technical Knowledge:

Experience in:

• Product Management and IT business analysis
• Application solutioning design and testing
• Modern development practices such as Agile, Cloud, Design Thinking, and Product-Centric Development
• Data analysis and product analytics
• Amazon Web Services (AWS) for deploying, managing, and scaling applications, including services such as EC2, S3, RDS, Lambda, and CloudWatch
• Salesforce platform, including experience with Salesforce Service Cloud and Agentforce, focusing on implementation, configuration, and integration for CRM solutions, process automation (e.g., flows, workflows), and reporting.
• Knowledge of current product trends, best practices and technologies
• Professional Certifications (Advantageous):
• Project Management Professional certification (PMP), Certified IT Project Manager (CITPM), Certified Scrum Master or equivalent
• Experience in Government projects and vendor management

Core competencies:

• Strong analytical, conceptualisation and problem-solving skills
• Strong product management skills
• Effective communication and stakeholder management
• Customer-oriented mindset with ability to influence