Job Description

We are seeking an experienced Salesforce Architect to lead the design, architecture, and delivery of enterprise-scale Salesforce solutions. This role combines hands-on technical leadership with delivery ownership, overseeing cross-functional squads throughout the project lifecycle while ensuring scalable, secure, and high-quality implementations. The ideal candidate has strong expertise in Salesforce Service Cloud, Public Sector Solutions (PSS), OmniStudio, and enterprise system integrations, with a proven track record of delivering complex Salesforce programs.

Responsibilities

• Design end-to-end Salesforce solution architectures, including data models, security, automation, integrations, and application design.
• Translate business requirements into scalable, maintainable, and secure technical solutions aligned with Salesforce best practices.
• Lead architectural decisions across Service Cloud, Public Sector Solutions (PSS), and OmniStudio implementations.
• Conduct architecture, technical design, and code reviews to ensure quality, consistency, and compliance with governance standards.
• Identify technical risks and develop mitigation strategies throughout the project lifecycle.
• Drive platform scalability, performance optimisation, and technical debt management.
• Lead cross-functional delivery squads through the full software delivery lifecycle, from solution design to deployment and post-production support.
• Break down complex business requirements into manageable workstreams and sprint deliverables.
• Act as the primary technical escalation point, resolving architectural and implementation challenges.
• Mentor and coach developers and technical consultants on Salesforce architecture principles and best practices.
• Collaborate with Project Managers and stakeholders to ensure successful project delivery within scope, timeline, and quality expectations.
• Architect and implement Salesforce Service Cloud capabilities, including Case Management, Omni-Channel Routing, Knowledge Management, and Entitlements.
• Design and implement Salesforce Public Sector Solutions (PSS) for regulated or public sector business processes.
• Develop OmniStudio components, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures.
• Recommend the appropriate solution approach using OmniStudio, Flow, Apex, or Lightning Web Components (LWC).
• Design and oversee integrations between Salesforce and external enterprise systems using REST APIs, MuleSoft, Platform Events, OAuth, identity providers, and middleware technologies.
• Ensure integration solutions meet enterprise security, governance, resilience, and compliance requirements.
• Contribute to Salesforce architecture standards, governance frameworks, Centre of Excellence (CoE) initiatives, and DevOps best practices.

Requirements

• Minimum 7 years of hands-on Salesforce experience, including experience as a Salesforce Architect or Technical Lead.
• Strong expertise in Salesforce Service Cloud, including Case Management, Omni-Channel, Knowledge Management, and Entitlements.
• Experience implementing Salesforce Public Sector Solutions (PSS) or similar regulated-industry Salesforce platforms.
• Hands-on experience with OmniStudio, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures.
• Strong technical expertise in Apex, Lightning Web Components (LWC), Salesforce Flow, and Salesforce platform architecture, including security models, sharing rules, and governor limits.
• Experience designing and implementing enterprise system integrations using REST APIs, middleware, identity providers, OAuth, and SSO technologies.
• Proven experience leading technical delivery teams and delivering large-scale Salesforce implementations.
• Strong stakeholder management, communication, analytical, and problem-solving skills.
• Salesforce Application Architect and/or System Architect certifications are highly preferred.
• Experience with MuleSoft, Salesforce Shield, Salesforce Centre of Excellence (CoE), and Salesforce DevOps practices (SFDX, CI/CD, sandbox management, and release management) is an advantage.