Job Description

NOW HIRING: M Club Attendant – Evening Shift

Chicago Marriott Northwest | Hoffman Estates, Illinois

Position: M Club Attendant

Employment Type: Full-Time / Part-Time

Pay Rate: $14.00–$17.00 per hour, depending on experience

Shift: Evening Shift

Joining: Immediate

Location:

Chicago Marriott Northwest

4800 Hoffman Boulevard, Hoffman Estates, IL 60192

Job Summary

Chicago Marriott Northwest is seeking a friendly, professional, and guest-focused M Club Attendant for the evening shift. The M Club Attendant is responsible for maintaining the M Club lounge, assisting hotel guests, replenishing food and beverage offerings, and ensuring a clean, comfortable, and welcoming environment.

The ideal candidate will have a passion for hospitality, excellent customer service skills, and the ability to work independently while coordinating with the hotel's food and beverage and front desk teams.

Key Responsibilities

1. Guest Service and Hospitality

• Welcome M Club guests warmly and provide courteous, personalized service.
• Assist guests with questions regarding lounge amenities, food, and beverage offerings.
• Maintain a professional and welcoming atmosphere throughout the evening.
• Respond promptly to guest requests and special requirements.
• Address guest concerns professionally and communicate issues to management.

2. Food and Beverage Service

• Prepare and arrange evening food and beverage displays according to hotel standards.
• Replenish snacks, appetizers, beverages, and other refreshments as needed.
• Monitor food presentation, freshness, and availability.
• Assist guests with food and beverage selections.
• Follow proper food handling, storage, and temperature-control procedures.
• Remove used dishes, glasses, and service items promptly.

3. Lounge Maintenance and Cleanliness

• Maintain the cleanliness and organization of the M Club lounge.
• Clean and sanitize tables, counters, and food service areas.
• Ensure seating areas are properly arranged and presentable.
• Restock plates, glasses, napkins, utensils, and other supplies.
• Complete closing duties and ensure the lounge is properly prepared for the next day.

4. Inventory and Supplies

• Monitor food, beverage, and service supply levels.
• Notify management when inventory needs replenishment.
• Assist with receiving, organizing, and storing supplies.
• Minimize food waste and maintain proper inventory practices.

5. Teamwork and Operational Duties

• Coordinate with the kitchen, housekeeping, front desk, and food and beverage departments.
• Follow hotel operating procedures and Marriott service standards.
• Complete assigned opening, closing, and daily checklists.
• Report maintenance concerns and operational issues to management.
• Perform additional duties as assigned by the supervisor or management team.

Qualifications and Requirements

1. Previous hotel, restaurant, or food and beverage experience preferred.
2. Excellent verbal communication and customer service skills.
3. Friendly, professional, and guest-oriented personality.
4. Strong attention to cleanliness, presentation, and detail.
5. Ability to work independently and as part of a team.
6. Basic knowledge of food safety and sanitation practices.
7. Ability to stand and walk for extended periods.
8. Strong organizational and multitasking abilities.
9. Availability to work evening shifts, weekends, and holidays.
10. Dependable, punctual, and committed to providing excellent hospitality.

Compensation

Pay Rate: $14.00–$17.00 per hour, depending on experience and qualifications.

How to Apply

Interested candidates with a passion for hospitality and guest service are encouraged to apply.

Join Chicago Marriott Northwest and become part of our team, helping deliver an exceptional and personalized M Club experience for our Marriott guests!