Job Description

Casino Services Supervisors are responsible for supervising all Casino Services Representatives, Coordinators and Box Office (Approximately 205) in the daily operations of the Casino Services Department for the Western and Central Regions. Must be knowledgeable in all aspects of the department, including but not limited to Total Rewards Program, call volume management, arrival report verification, event information and booking procedure implementation, scheduling, quality assurance monitoring/coaching, training, agent productivity and enforcement of departmental/company policies. This person must have a thorough knowledge of Scheduler, WINet, Excel, Word, GSW, LMS, CMS, MS Outlook, PowerPoint, etc. The position requires the ability to make decisions and exercise sound judgment in doing so as well as the ability to prioritize and handle multiple tasks. Responsible for maintaining a high level of sales and service skills to ensure service standards are met. Must be able to clearly communicate and demonstrate enthusiastic service to both internal and external customers. Must be able to meet the department standards, attendance guidelines and adhere to departmental and company policy.

Qualifications:

Desired Skills

Six months experience in Casino Services or one year experience in Reservations/Front Desk preferred. Proficient in use of CMS and WINet systems. Thorough knowledge of LMS reservations functions and Microsoft applications. Experienced in preparation of Excel Spreadsheets

Desired Skills

Six months experience in Casino Services or one year experience in Reservations/Front Desk preferred. Proficient in use of CMS and WINet systems. Thorough knowledge of LMS reservations functions and Microsoft applications. Experienced in preparation of Excel Spreadsheets

Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.