Job Description

Luxury Travel Consultant

Journese, a premier luxury travel brand and one of the largest travel wholesalers in the United States, is seeking Luxury Travel Consultants to join our team.

Our portfolio spans the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide. You’ll have the opportunity to craft bespoke itineraries to the most sought-after destinations, using our exclusive collection of products and services.

Summary:

This full-time salaried position is for professionals who thrive in developing long-term consultative relationships with travel advisors and hotel partners who cater to high-net-worth decerning travelers who are looking for unique travel experiences at the world’s best resorts and destinations.

The ideal candidate possesses a refined understanding of luxury travel, a consultative sales approach, and a passion for creating unforgettable global travel experiences. You will manage your own curated book of business and work exclusively with established travel advisors, hotel partners and loyal clients.

Primary Duties:

• Act as the dedicated luxury travel expert for a portfolio of clients and travel advisors
• Build long-term consultative relationships through personalized service and consistent follow-up
• Curate high-touch travel itineraries tailored to each client’s vision
• Oversee the booking process from first consultation through post-travel follow-up
• Anticipate needs and proactively recommend enhancements to elevate the client experience
• Maintain deep expertise in destinations, products, promotions, and luxury travel trends
• Manage multiple high-value "reservations" with accuracy, discretion, and attention to detail
• Provide back-up queue support for Luxury Travel Specialists, ensuring seamless handling of overflow requests and maintaining high service standards during peak demand periods.
• Assist in the training and mentoring of our luxury specialists through ongoing training sessions.
• Help the Product team identify and establish Partnerships with select luxury brands around the world.

Qualifications & Experience:

• Established background in luxury travel, premium hospitality, or high-net worth client services, with a proven ability to exceed sales and service expectations
• Demonstrated success in cultivating long-term client relationships and growing repeat travel into a sustainable book of business anchored in trust, discretion, and exceptional service.
• Expertise in consultative sales, with the ability to translate client preferences into fully customized travel experiences
• Exceptional interpersonal and communication skills, with a poised, polished, and professional presence
• Highly organized with the ability to manage complex, multi-destination itineraries and time-sensitive requests with precision
• Proficient reservation systems and business software, with strong technical adaptability
• Self-directed, entrepreneurial mindset combined with a collaborative approach to team success
• Flexible availability, including weekends when required, to accommodate client schedules

Location: Westlake Village, CA; remote consideration

Compensation Range: $75,000 – $115,000 annually, plus commission with unlimited earning potential.

Benefits to working at Pleasant Holidays:

• Medical (with prescription)
• Vision
• Dental
• Flexible Spending Accounts
• Paid Time Off for Holidays, Vacation, and Illness
• Company paid Life Insurance
• Long Term Disability
• 401(k) Plan
• AFLAC Plans
• Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too!

Pleasant Holidays is one of the largest travel wholesalers in the United States, specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving more than 18 million AAA members across 24 states.

Pleasant Holidays is an Equal Opportunity Employer

Our organization participates in E-Verify

Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws