Job Description

WE LOVE OUR WORK.

• Greeting guests warmly and deliver attentive, personalized service throughout the lounge.
• Take and deliver beverage, food, cigar-related, and retail-related orders as applicable using approved service standards.
• Guide guests through premium cigars, spirits, wine, beer, cocktails, food offerings, and pairing recommendations within the associate’s training level.
• Recommend cigar-friendly beverages and premium upgrades in a professional, consultative manner.
• Maintain current knowledge of the menu, daily features, cigar selection, events, membership/locker offerings, and lounge standards.
• Process transactions accurately using the POS system and handle cash, credit, comps, voids, and tabs according to property policy.
• Monitor guest consumption and comply with responsible alcohol service standards, TIPS requirements, MLCC regulations, and casino policies.
• Maintain clean, organized, fully stocked service stations and guest areas during the shift.
• Work collaboratively with bartenders, hosts, management, cigar lounge team members, runners, and casino personnel.
• Participate in ongoing product education and demonstrate confidence when discussing cigars, beverages, and guest-experience offerings.

BRING US YOUR BEST.

• Minimum 1–2 years of high-volume service experience; upscale lounge, fine dining, private club, luxury hotel, or nightclub experience preferred.
• Working knowledge of cocktails, spirits, wine, beer, and premium hospitality service standards.
• Willingness and ability to learn premium cigar basics, pairings, and lounge product knowledge.
• Excellent communication skills and polished, professional appearance.
• Ability to stand and walk for extended periods in a cigar lounge environment.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license.
• Ability to follow verbal and written direction clearly.
• Must meet all Michigan gaming regulatory, union membership, and property employment requirements.
• Must be at least 21 years of age.

STARTING SALARY

$18.30 TO $22.87