Job Description

Position Summary

You transform shopping into a personalized luxury experience. As a Luxury Retail Associate, you are a brand ambassador delivering elevated service to guests and members as they explore the resort’s premier retail outlets. Through genuine connection, refined product knowledge, and professional presence, you blend first-class hospitality with retail expertise. Your ability to anticipate preferences, guide selections thoughtfully, and maintain impeccable presentation ensures every interaction feels curated rather than transactional.

What You Will Create

• Warm, proactive, and highly personalized service for resort guests and members
• Genuine connections that allow you to anticipate needs and offer thoughtful, tailored product recommendations
• Expert storytelling around merchandise, designers, materials, and brand heritage
• Accurate and discreet execution of sales transactions, including POS operation and clientele record management
• Immaculate visual merchandising and presentation standards aligned with luxury Nemacolin, Preferred, Forbes, and AAA expectations
• Careful handling of special orders, gift services, and bespoke guest and member requests with urgency and precision
• Professional resolution of guest and member inquiries or concerns with discretion and grace
• Consistent support of inventory control, merchandising standards, and loss prevention procedures
• Close collaboration with other resort departments to ensure seamless guest and member experiences beyond the retail space
• Adherence to all resort policies, appearance standards, and operational guidelines
• Active participation in departmental meetings and training sessions to refine product and service knowledge

What You Can Expect

• An energetic, guest-centric retail environment where service and sales are equally valued
• A fast-paced setting requiring attentiveness, adaptability, and refined presentation
• Exposure to luxury brands and curated merchandise collections
• Collaboration within a team focused on delivering elevated hospitality standards
• A role where personalized service and sales performance work hand in hand

What You Bring

• 1-3 years of experience in luxury retail, high-end hospitality, or a comparable guest-facing environment
• A dedication to meeting sales expectations while maintaining an elevated, personalized approach
• Excellent verbal communication skills
• Impeccable presentation, professionalism, and attention to detail
• Comfort working in a fast-paced, guest-focused setting
• Flexibility to work evenings, weekends, and holidays as required

Qualifications

• Prior experience in a luxury or guest-centric retail environment preferred
• Ability to perform the physical demands of the role, including standing for extended periods

The knowledge, skills, and abilities outlined above are typically developed through hands-on experience in retail or hospitality environments where service excellence and presentation standards are essential.

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Responsibilities may change or be assigned as needed to support retail operations and guest service standards.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

(Keywords: Fashion, Apparel, Clothes, Retail, Resort, Luxury, Health, Beauty, Shopping, Fitness, Jewelry, Distribute, Market, Morgantown, Uniontown, Markleysburg, Confluence, Farmington, Pennsylvania, Fayette, West Virginia)