Job Description

The Retail Associate is responsible for delivering exceptional guest service while creating a welcoming and sophisticated shopping experience within the resort's retail outlets. This position serves as a brand ambassador for the resort, assisting guests with merchandise selection, maintaining visual presentation standards, processing transactions, and contributing to the overall success of the retail operation. The ideal candidate is passionate about luxury hospitality, fashion and merchandise trends, and providing personalized service that exceeds guest expectations.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Greeting guests and helping with the merchandise.
• Maintaining a working knowledge of the products and services offered at Nemacolin.
• Assisting guests with all of their shopping needs and ensuring that they receive assistance when needed.
• Contacting clients on a regular basis in order to provide updates regarding sales promotions and special events.
• Participating in departmental sales drives and special events.
• Constructing and maintaining merchandise displays.
• Operating POS system as needed.
• Preparing gift bags and packing the merchandise for shipping purposes.
• Balancing end-of-shift reports
• Attending and participating in departmental meetings and training seminars.
• Other Job duties assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Customer-service oriented.
• Ability to communicate fluently in English.
• Excellent communication skills.
• Must be able to work flexible hours including nights, holidays, and weekends.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

( Keywords: Fashion, Apparel, Clothes, Retail, Resort, Luxury, Health, Beauty, Shopping, Fitness, Jewelry, Distribute, Market, Morgantown, Uniontown, Markleysburg, Confluence, Farmington, Pennsylvania, Fayette, West Virginia)