Job Description

What you will be doing

Serving customers of high-end retail shops from around New Zealand, our Customer Service Assistant - Luxury Goods focus is on the delivery of a warm and premium experience for travellers at Auckland International Airport.

Working within a team, you will facilitate travellers with the collection of their pre-purchased tax- and duty-free luxury goods.

We are looking for a Casual Luxury Goods Customer Service Assistant who is ready to create exceptional moments for our travellers with a passion for people and thrive in an environment where you get to meet and greet people of all cultures. You will have an eye for detail to ensure that everything is accounted for and located correctly.

Please note, this will be a casual position that covers Weekdays and Weekends. There are morning and afternoon shifts, e.g. morning shift can start from 5am and afternoon shift can start from 2pm.

Your key responsibilities are:

• High level of attention to detail and validation of customer identity prior to handover of goods at collection point
• Provide high level of front-line customer service to customers and clients alike
• Liaise with all ‘off-airport’ clients with regards to the receiving and processing of duty free and GST zero-rated goods and any other related business-related queries they may have
• Ensure all deliveries from carriers are receipted into storage correctly and any issues with deliveries raised immediately with the retailers
• Liaise with customers, team leader and retailers to support the Collection Point Team Leader in the handling of Duty Free and Tax-Free goods, claims, returns and any other daily operational activities
• Ensure all company policies and procedures are followed including international airside access requirements and admin tasks

What you’ll bring to the role

At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our AKL values All In | Tātou tatou – How we feel, Know How | Kōkiri Tahi – How we think and Let’s Go | Karawhiua – How we act.

To ensure your success in this role, you will need:

• Minimum 1 year retail experience or similar
• A bubbly personality that thrives in a fast-paced customer centric environment
• Pride in providing excellent customer service and adding to a great customer experience
• Ability to lift approximately 15kgs
• Tech savvy
• Bilingual abilities desired but not mandatory e.g. Mandarin Speaker
• Flexible availability on either Weekdays or Weekends, a possible early start e.g. 5am

About us

E mahi ana mātou mō Aotearoa. We are working for New Zealand

From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision.

With so many moving parts to keep the airport precinct running, it’s our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.

Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together we’re its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. We’re a diverse and inclusive workplace and welcome people from all walks of life.

Whiria te tangata. Our values weave us together. They’re what we stand for, who we are and how we act.

Apply today

Your future is bright! If this role sounds like you, we’d love to hear from you. Click the "Apply" button now.

Please note that applications will be reviewed continuously throughout the recruitment period, and appointments may be made before the official closing date of the advert.

Attention Recruitment Agencies: Auckland Airport has a Direct Sourcing model and at this point in time we will not require any recruitment agency support for this role.

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