Bushburg Properties Inc. is seeking an experienced and highly motivated Luxury Residential Property General Manager to lead the day-to-day operations of The Rocklyn at 20 Rockwell Place, a premier luxury residential property in Brooklyn.
This is a hands-on leadership position for an experienced General Managerwho understands luxury residential operations and knows how to lead teams, manage building performance, maintain exceptional resident experiences, and drive operational and financial results.
The ideal candidate is a strong people leader with experience managing a luxury, high-rise, multifamily, residential, or large-scale property and is comfortable overseeing all aspects of building operations.
Property Operations & Management
Oversee the day-to-day operations and overall performance of the property.
Lead and manage property management, maintenance, concierge, and other on-site teams.
Establish and maintain high standards for luxury residential property operations, cleanliness, service, and presentation
Ensure the building, amenities, common areas, and resident spaces are consistently maintained to the highest standards.
Develop and implement operational procedures that improve efficiency, service, and resident satisfaction.
Coordinate with internal departments and senior leadership to ensure smooth property operations.
Resident Experience & Customer Service
Serve as a senior point of contact for residents and help ensure an exceptional luxury living experience
Build strong relationships with residents, staff, vendors, and ownership.
Address resident concerns and operational issues professionally and efficiently.
Maintain a strong focus on resident retention, customer service, and resident satisfaction
Ensure the property consistently delivers the level of service expected in a luxury residential community.
Team Leadership & Staff Development
Recruit, train, coach, and develop on-site employees.
Set clear expectations and hold team members accountable for performance.
Create a positive, professional, and service-oriented workplace culture.
Conduct staff meetings, performance discussions, and ongoing training.
Ensure adequate staffing and effective scheduling to support property operations.
Financial & Budget Management
Oversee the property's annual operating budget, financial performance, and expense management
Monitor operating expenses and identify opportunities to improve efficiency and control costs.
Review financial reports and work with leadership to achieve property goals.
Assist with forecasting, budgeting, capital planning, and financial reporting.
Ensure expenses remain within approved budgets while maintaining property standards.
Maintenance, Facilities & Building Operations
Oversee building maintenance, repairs, preventative maintenance, and capital projects.
Implement and monitor preventative maintenance programs to protect the property's physical condition and long-term value.
Work closely with engineering, maintenance teams, and vendors to resolve building issues quickly and effectively.
Ensure compliance with building safety requirements, inspections, and applicable NYC housing and real estate regulations
Monitor vendor performance and ensure contractors meet quality, safety, and service expectations.
Leasing & Property Performance
Partner with leasing and management teams to support occupancy, leasing performance, and resident retention
Monitor property performance and identify opportunities to improve operations and resident satisfaction.
Collaborate with ownership and senior management on property initiatives, renovations, capital improvements, and strategic projects.
5+ years of property management experience, preferably in luxury residential, multifamily, high-rise, or large-scale properties
Previous experience as a General Manager or similar leadership role
Proven experience managing and developing on-site teams.
Strong knowledge of residential property management and building operations
Experience with budgeting, financial reporting, expense management, and operational planning
Strong understanding of building maintenance, preventative maintenance, vendors, and facilities operations
Knowledge of applicable NYC real estate, housing, building, and safety regulations
Excellent communication, leadership, problem-solving, and organizational skills.
Strong customer service and resident relations experience.
Ability to manage multiple priorities in a fast-paced residential environment.
Strong attention to detail and a commitment to maintaining luxury property standards.
Experience with property management software, Microsoft Office, and other operational systems
Bachelor's degree in Real Estate, Business Administration, Hospitality, Property Management, or a related field is preferred but not required.
The successful General Manager will take ownership of the property's overall performance and create a well-run, financially responsible, service-focused luxury residential community
You will be successful in this role by:
Leading a high-performing on-site team.
Delivering an exceptional resident experience.
Maintaining the property's physical condition and luxury standards.
Managing budgets and controlling operating expenses.
Improving operational efficiency.
Building strong relationships with residents, vendors, and internal teams.
Ensuring compliance and operational excellence across the property.
This is an opportunity to take a leadership role at a high-profile luxury residential property and make a direct impact on the building's operations, team performance, resident experience, and financial success.
If you are an experienced Luxury General Manager looking for your next opportunity, we encourage you to apply.
Apply today to join Bushburg Properties Inc. and lead the team at The Rocklyn.
Bushburg is the driving force behind the predevelopment planning, ground-up construction, and adaptive reuse conversion of sites in New York and New Jersey. Bushburg is an integrated real estate development and management company that invests in transformative projects that create long-term value in emerging markets. Since 1999, Bushburg has leveraged its understanding of dynamic generational change and its commitment to solution-driven design to deliver premium living and working experiences for its residential and commercial tenants. More information on Bushburg and its portfolio can be found at www.bushburg.com.
