Job Description
About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.
You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.
The TikTok Shop US Operations team is committed to delivering high-quality products together with a unique customer experience through TikTok. As part of the Luxury Resale category, you will support the growth of an exciting and fast-evolving business, helping merchants succeed through category strategy, livestream strategy, merchant operations, and data-driven execution.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.
Responsibilities:
- Support the Luxury Resale category in product strategy, livestream strategy, and merchant operations management on TikTok Shop.
- Assist with onboarding and ramp-up of newly acquired merchants by supporting the execution of merchant incentive policies, driving adoption through merchant task mechanisms, and helping ensure policy effectiveness.
- Help summarize and refine merchant operating methodologies, conduct merchant education through outreach tools and operational touchpoints, and support merchant growth and development.
- Support platform campaign operations by communicating key information for major promotional events, improving merchant participation and registration rates, and assisting in resolving operational process issues.
- Monitor and analyze core business metrics to help the team track progress against key goals, identify issues in a timely manner, and collaborate with stakeholders on solutions.
- Conduct category and merchant-level analysis from multiple perspectives, including merchant operations, platform strategy, assortment performance, and livestream/content effectiveness.
- Work cross-functionally with internal teams to support business initiatives, improve execution efficiency, and solve operational challenges in a fast-changing environment.
