Job Description

As a Luxury Jewelry Consultant at Nemacolin, you will serve as a trusted advisor and brand ambassador for the resort, welcoming guests and members into an elevated jewelry environment where exceptional service, product expertise, and genuine connection come together.

Through thoughtful conversation and a sophisticated understanding of fine jewelry, you anticipate preferences, uncover meaningful occasions, and guide guests toward pieces that are personal, memorable, and uniquely suited to their needs. Whether assisting with a special gift, selecting a statement piece, or helping a guest discover a timeless keepsake, you create an experience that feels curated, discreet, and effortless.

Your refined presence, attention to detail, and commitment to exceptional service ensure every jewelry interaction reflects the elevated standards of a luxury resort and leaves a lasting impression.

What You Will Create

• Warm, personalized, and anticipatory service for resort guests and members
• Genuine client relationships built on trust, discretion, and a thorough understanding of individual preferences
• Expert guidance and thoughtful recommendations based on jewelry style, materials, designers, craftsmanship, occasion, and budget
• Compelling storytelling that brings jewelry collections, designers, gemstones, materials, and brand heritage to life
• An engaging shopping experience that balances sales performance with authentic hospitality
• Accurate and discreet execution of sales transactions, including POS operation, payment processing, and client information management
• Exceptional care and attention when handling high-value merchandise and delicate jewelry pieces
• Thoughtful assistance with special orders, gift services, custom requests, and other personalized guest needs
• Impeccable presentation of jewelry displays, showcases, merchandise, and the overall retail environment
• Consistent adherence to inventory control, security, loss prevention, and merchandise handling procedures
• Accurate maintenance of clientele and clientele records to support personalized follow-up and relationship development
• Professional resolution of guest and member questions or concerns with discretion, confidence, and grace
• Proactive identification of opportunities to enhance guest experience and drive retail sales
• Collaboration with resort departments to create seamless experiences for guests and members celebrating special occasions
• Adherence to all resort policies, appearance standards, security protocols, and operational guidelines
• Active participation in departmental meetings, product education, and ongoing training to continuously strengthen jewelry and service expertise

What You Can Expect

• An intimate, sophisticated retail environment where exceptional hospitality and sales expertise go hand in hand
• The opportunity to work with fine jewelry, luxury designers, and thoughtfully curated collections
• Meaningful interactions with resort guests and members seeking memorable purchases and personalized service
• A fast-paced environment where discretion, attentiveness, and professionalism are essential
• Opportunities to develop expertise in jewelry, gemstones, designers, luxury retail, and client relationship management
• A collaborative team committed to delivering an exceptional luxury experience
• A role where your ability to build relationships and understand your clients directly contribute to both guest satisfaction and sales success

What You Bring

• 1–3 years of experience in luxury retail, fine jewelry, high-end hospitality, or a comparable client-facing environment
• Previous experience selling fine jewelry, watches, luxury accessories, or other high-value merchandise preferred
• A genuine passion for jewelry, luxury products, and creating memorable guest experiences
• Strong sales instincts with the ability to achieve goals while maintaining a consultative, relationship-focused approach
• Excellent verbal communication and interpersonal skills
• The ability to confidently discuss products and translate technical or design details into engaging stories for guests
• Exceptional attention to detail and a high degree of accuracy when handling merchandise and transactions
• Impeccable personal presentation and professional presence
• A natural ability to establish trust and build lasting client relationships
• Strong discretion and sound judgment when working with high-value merchandise and guest information
• Comfort working independently while contributing to a collaborative retail team
• Flexibility to work evenings, weekends, holidays, and varying schedules based on resort and guest needs

Qualifications

• High school diploma or equivalent required
• Previous luxury retail, fine jewelry, hospitality, or sales experience preferred
• Jewelry, gemology, or luxury brand education is a plus
• Experience with POS systems and clientele or customer relationship management systems preferred
• Ability to perform the physical demands of the position, including standing for extended periods and safely handling merchandise
• Ability to maintain a polished and professional appearance consistent with luxury resort standards

The knowledge, skills, and abilities outlined above are typically developed through hands-on experience in retail or hospitality environments where service excellence and presentation standards are essential.

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Responsibilities may change or be assigned as needed to support retail operations and guest service standards.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.