Sutherland is a global leader in Customer Experience Management (CXM) with over 37 years of success. In Bulgaria, we are a team of 2,000+ professionals delivering world-class service in 17 languages across multiple locations and from home.
Become part of a dynamic, international environment where you can develop your skills and build a long-term career.
You will work with a global hospitality leader with:
100+ years of experience
7,000+ hotels in 123 countries
145+ million loyalty members
Your mission: help customers plan their perfect stay and deliver an outstanding travel experience.
Your Responsibilities
Assist customers with hotel reservations worldwide
Provide information about rooms, services, and offers
Manage bookings, changes, and cancellations
Support loyalty program members
Handle customer requests via phone, chat, or email
Ensure excellent customer satisfaction
Italian (C1) & English (B2+)
Good communication and interpersonal skills
Basic computer literacy & multitasking ability
Customer-oriented mindset
Previous experience in Hospitality a plus
What We Offer
✔ Permanent contract & job security
✔ Competitive salary+ bonuses
✔ Additional health & life insurance
✔ Food vouchers
✔ 21 days paid annual leave
✔ 1.5 hours paid breaks per day
✔ Paid training & career development
✔ Opportunity to work from home (project-based)
Why Choose Sutherland?
International and supportive team
Real career growth opportunities
Modern work environment or remote flexibility
Work with globally recognized brands
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they’re our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering services – the foundation that powers rapid innovation and scalable business transformation.
We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change — we engineer digital outcomes.
