Job Description

Nation Security is seeking exceptional, customer-focused, and dependable Bilingual Security Officers (English/Spanish mandatory) to join our elite team at a premier luxury residential community in Parkland, FL.

In this high-end residential role, outstanding customer service is our top priority. You will serve as the primary ambassador for the property, delivering a white-glove resident experience while maintaining a safe, secure, and welcoming environment. If you excel in hospitality, possess strong communication skills in both English and Spanish, and take pride in delivering top-tier customer service, this is your opportunity to build a rewarding career with one of Florida’s premier security providers.

Key Responsibilities

• Elite Resident & Guest Experience: Serve as the welcoming face of the property, offering courteous, high-touch assistance, white-glove concierge-style service, directions, and escorts.
• Bilingual Communication: Fluent and professional communication in both English and Spanish to seamlessly assist diverse residents, guests, and vendor partners.
• Access Control Management: Manage visitor logs, verify access credentials, and ensure only authorized entry for residents, guests, and delivery/vendor personnel.
• Proactive Security Patrols: Conduct regular foot and mobile patrols of luxury common areas, amenities, gated access points, and parking facilities.
• Incident & Monitoring Response: Monitor surveillance and alarm systems, responding swiftly and professionally to resident requests, security incidents, or property emergencies.
• Policy & Reporting: Maintain daily activity logs, write clear incident reports, and enforce community rules with diplomacy, tact, and a service-first mindset.
• Emergency Preparedness: Support emergency procedures, evacuations, and safety protocols in close coordination with property management.

Requirements

• Bilingual Fluency: Fluent in English and Spanish (Mandatory) with excellent written and verbal communication skills in both languages.
• Customer Service Focus: Proven experience delivering premium, high-touch customer service or hospitality in a luxury residential, corporate, or hospitality setting.
• Florida Class "D" Security License: Active and valid (Required).
• Valid Florida Driver's License: Active and in good standing (Required).
• Professional Presence: Flawless grooming, professional demeanor, and strong conflict-de-escalation skills.
• Tech-Savvy: Proficient in computer use, digital report writing, and operating a smartphone for daily operational reporting.
• Flexible Schedule: Open availability, including availability for evenings, weekends, and holidays.

Benefits

• Flexible Scheduling: Work schedules designed to promote a healthy work-life balance.
• Career Growth: Clear pathways for promotion, leadership training, and professional development.
• Supportive Environment: Work within a collaborative, respected, and integrity-driven security company.
• Equal Opportunity Employer: Dedicated to diversity, inclusion, and creating an environment where every team member can succeed.

Take the Next Step!

Elevate your career with Nation Security. Apply today to combine your customer service expertise and bilingual skills into a rewarding role serving Parkland's premier residential community!